Customer Relationship Management Analyst

This is a contract to hire role, initial duration is 6 months

Must be authorized to work in the USA without sponsorship needed at any point

leWe're looking for a CRM Systems Analyst to join our team and provide hands‑on support for Blackbaud CRM. In this role, you’ll be the go‑to resource for user issues, ensuring smooth day‑to‑day system operations and helping teams get the most out of the platfor

• DoServe as a primary and escalation point for Blackbaud CRM supp
• ort Troubleshoot user access, security roles, and permissions iss
• ues Resolve errors related to queries, data lists, and batch proces
• ses Assist with front‑end system updates and small‑scale configuration chan
• ges Track and document issues, fixes, and best practi
• ces Collaborate with business users and tech partners to resolve functional questions and improve system us

• ring2–5 years of experience with CRM sys
• tems Background in CRM support, help desk, or application troubleshoo
• ting Strong problem-solving and analytical sk
• ills Clear communicator who can work with both technical teams and end u
• sers Highly organized, dependable, and customer-foc

• points
  
  Familiarity with SQL or a willingness to