Systems Support Manager Senior

Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a System Support Manager Senior to join our ever evolving Core RAFT Support US team and help shape the future of global commerce.

The System Support Manager Senior will lead the Core RAFT Support US team, providing technical and analytical support, and driving initiatives that shape global commerce.

• Assigns and monitors work of team providing technical and analytical support and direction, interfacing with external clients or employees on technical matters as needed.
• Provides leadership for area of responsibility, including planning, coaching, recruiting, selection, performance development and mentoring.
• Consults with management to analyze IT needs, determine scope, objectives, and priorities of projects, system capacity, budgeting, and IT acquisitions.
• Acts as escalation point of contact for production‑impacting incidents, providing technical direction and escalation to other support groups as needed.

• Broad knowledge of IT functions, including systems design and development, systems planning, programming, operations, architecture, data processing, data security, networks, systems support and analysis.
• Excellent decision‑making, problem‑solving, organization, prioritization, team‑building, conflict resolution and time management skills.
• Proven project management skills on multiple large or complex projects with significant impact, risk or value to the organization.

• Client‑focused mindset: caring deeply about client success, listening, learning and wanting to understand their needs.
• Ownership mindset: taking accountability, working at pace, empowering others to make decisions, and continuously seeking better ways to deliver impact.
• Team orientation: valuing personal connections, working together with clarity, building inclusive and global teams, and succeeding together.

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, offering dynamic opportunities that go beyond borders.

Global payers think like a client, act like an owner, and win as one team. They are curious and innovative, constantly finding better ways to deliver impact, and they empower each other to make decisions with passion and drive.

Does this sound like you? If so, we invite you to take your career global.

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here. If you are offered employment in the United States, a drug test will be required. Reasonable accommodations will be provided for individuals with qualified disabilities during the hiring process or to perform the essential functions of the job, if hired.