Dispatcher, IT​/Tech

Dispatcher

Reports to Senior Shelter Manager

We are looking for a Call Center Specialist to join our team and play an important role in supporting CAC’s mission.

• Provide guidance and direct our community members to the place they can receive the most help. You will also connect our Animal Control Officers to the shelter and alert them of all calls.

Your day-to-day may include:

• To answer all incoming telephone calls, made by the public, in regard to general questions about the organization, as well as complaints, questions and concerns about animals that are neglected, abused, lost, or found.
• Dispatching the necessary calls to our Animal Control Officers in a timely manner to ensure that all calls concerning animals are being responded to.
• Provide community support and troubleshooting support to callers who need assistance that is shelter-related including adoption, rehoming, and related to other shelter services.
• Maintain accurate records associated with Dispatch activities, Dispatch logs, lost and found animal reports, check-back logs, etc.
• Interact with and collaborate with employees at all levels of the organization.
• Demonstrate communication through face-to-face, telephone, and electronic interactions in a clear, understandable, compassionate, professional, knowledgeable, and respectful way.
• Supporting additional organizational needs as they arise

• Is passionate about CAC’s mission and animal welfare
• Brings a positive, team-first attitude
• Communicates openly and professionally
• Takes ownership and solves problems proactively
• Thrives in a fast-paced, ever-changing environment
• Can balance compassion with accountability
• Is dependable, adaptable, and eager to learn

Preferred/

Required:

• Demonstrate excellent oral and written communication skills and the ability to follow instructions as given in either form.
• Ability to handle stressful and/or difficult situations as presented by customers, visitors, staff, and/or volunteers.
• Ability to handle sensitive and or confidential issues in a professional and discrete manner
• Ability to provide compassionate, high-level customer service.
• Ability to assess situations from a holistic perspective.
• Ability to exercise judgment, tact, and diplomacy.
• Ability to operate a computer and knowledge of commonly associated software programs.
• Ability to work daytime, evenings, weekends, and holidays as assigned.
• Adherence to the applicable provisions of Cincinnati Animal CARE’s Policies & Procedures, the HR Policy Manual, and any other procedures, rules, regulations and policies set forth by appropriate authorities.
• Knowledge of the occupational hazards and corresponding safety precautions necessary for the safe performance of assigned duties
• Ability to act independently within established guidelines
• Must have personal integrity
• Must maintain professional discretion
• Be able to gain a thorough knowledge of animal control ordinances
• Must be 18 years or older
• High school or equivalent (required)
• Call Center, Dispatch, Animal Control, or Law Enforcement experience is preferred but not necessary
• Ability to navigate gmail, google docs, and google sheets
• While performing the duties of this job, the employee is frequently required to sit, stand, walk, talk and hear. The employee is occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.

At CAC, you’ll be part of more than just a workplace. You’ll join a team of people doing meaningful work together.

• The opportunity to make a real difference every day
• A mission-driven, supportive team culture
• Growth and development opportunities
• Competitive benefits package
• A workplace where your work directly impacts animals and the community

• Pay:
  From $15.00/hour
• Retirement plan with employer match
• Health, Dental, and Vision Insurance
• Paid Time Off
• Professional Development Assistance
• Life Insurance

• While performing the duties of this position, the team member is regularly required to sit, stand, walk, speak, hear, and use hands and fingers to operate a computer, telephone, and other standard office equipment. The team member may occasionally reach, bend, or lift and carry items up to 15–25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
• The noise level in the work environment is usually moderate to high.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.