AV Service Technician - Indianapolis​/Louisville​/Cincinnati

AV Service Technician – Indianapolis / Louisville / Cincinnati

IMPORTANT - VEHICLE REQUIRED

This role requires a personal vehicle. Technicians must travel to client sites throughout the Indianapolis, Louisville, and Cincinnati markets. Many locations are not accessible via public transportation. Mileage and approved travel expenses are reimbursed.

Location: Indianapolis, IN / Louisville, KY / Cincinnati, OH

Employment Type: Full-Time, TEKsystems Employee

TEKsystems is seeking a strong AV Service Technician to support a national enterprise AV integrator. This is a field service role supporting corporate customers throughout the Indianapolis, Louisville, and Cincinnati markets, with a heavy concentration of work in downtown business districts, corporate campuses, healthcare facilities, and enterprise office environments.

This position focuses on service, troubleshooting, system checks, and basic software adjustments— not full‑scale integration work. You will be responsible for resolving AV issues in executive boardrooms, conference centers, training rooms, and enterprise collaboration spaces.

As a TEKsystems employee, you'll receive competitive compensation, full benefits, and opportunities for long‑term career growth.

• Respond to AV service tickets across corporate enterprise environments.
• Perform hands‑on troubleshooting of AV systems, including control interfaces, audio issues, video routing, and connectivity problems.
• Diagnose AV‑related network issues such as IP conflicts, connectivity problems, and basic switch concerns.
• Navigate DSP platforms to review configurations, identify faults, and support audio system diagnostics – Biamp Tesira experience is highly preferred.
• Navigate Crestron Toolbox for device management, diagnostics, and basic system checks.
• Apply firmware updates, execute device resets, and perform configuration changes as needed.
• Support AV technologies including:

• Crestron (DM, NVX, touch panels)
• Biamp Tesira DSP
• Extron / AMX control platforms
• Microsoft Teams Rooms, Zoom Rooms, Cisco endpoints
• AV‑over‑IP platforms (NVX, SDVoE)
• Displays, projectors, video walls, and switching systems

• Collaborate with IT teams when network‑related issues occur.
• Document all service activities clearly and professionally.

• 3+ years of AV field service experience with an AV integration company.
• Strong hands‑on AV troubleshooting skills in live corporate environments.
• Ability to navigate DSP platforms for system review and fault diagnosis – Biamp Tesira highly preferred.
• Ability to navigate Crestron Toolbox for device diagnostics and basic system management.
• Understanding of AV signal flow, audio/video routing, EDID, HDCP, and common AV hardware.
• Basic network troubleshooting skills including IP conflicts, VLAN awareness, and basic switch support.
• Comfort reading drawings, wiring schematics, and system documentation.

• Professional communication with corporate and executive users.
• Ability to manage service tickets independently.
• Calm, methodical problem‑solving approach in high‑visibility environments.
• Customer‑focused mindset with strong attention to detail.

• Daily travel throughout the Indianapolis, Louisville, and Cincinnati markets.
• Territory typically spans up to a two‑hour radius from your home location.
• Work will be concentrated throughout Central Indiana, Northern Kentucky, Greater Cincinnati, Southern Indiana, and the Louisville metro area.
• Return home every night – no overnight travel required.

• CTS or CTS‑I
• Biamp
• Crestron
• QSC
• Dante
• Other AV industry certifications

This role supports enterprise clients throughout the Indianapolis, Louisville, and Cincinnati markets and requires daily local travel to customer sites. Candidates may reside anywhere within reasonable driving distance of these territories.

Pay range: $45.00 – $55.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may…