IRM Lead

Service Now IRM Technical Lead

Location:

Cincinnati, Minneapolis, Portland & Dallas - Onsite at the mentioned locations

Duration:
Contract

Technical

Experience:

• Experience in IRM configuration for risk and controls
• Broad IT experience of working within a large enterprise on multiple implementations.
• Candidates should have strong knowledge on ITSM, CMDB, Discovery, Governance, Risk & Compliance.
• Service Now GRC Implementation or development experience is a must have.
• Should have understanding on ITIL/ITSM processes.
• Good hands-on knowledge and experience of JavaScript, Glide and Jelly Scripting.
• Design and modify Service Now forms, scripts, transform maps, service maps, web services, inbound email actions, SLAs and more.
• Knowledge of best practices in Service Now development activities/coding.
• Conducting Proof of Concept activities when necessary.
• Integration with 3rd party tools using (web services, SOAP, email, MID, etc)
• Good understanding of building Machine Learning, AI, RPA scenarios will be added value.

Roles & Responsibilities:

• Work with global Service Now team to implement Service Now across any location of client.
• Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs
• Help design and implement new products and features while also enhancing the existing product suite.
• Prepare run books on specific technology areas.
• Undertake project specific Proof of Concepts activities to validate technical feasibility with guidance.
• Work with the client team to address escalations and own the resolution during the critical incident scenario.
• Experience with release/version upgrades including scheduling cloning and migration of data from instances with Service Now
• Identify opportunities for automation standardization and stabilization of environment.
• Ability to multi-task and change priorities as needed
• Applies innovative technical solutions to business and the application processes.
• Excellent written and verbal communication skills.
• Excellent analytical and strong problem-solving skills
• Excellent teamwork and team building skills.

Academic & Professional

Skills:

• Service Now System certified administration is a must
• Certified Implementation Specialist- ITSM is a must
• Certified Implementation Specialist
  - Risk & Compliance is preferred.
• ITIL Foundations certification is a must.
• Bachelors degree or equivalent combination of education.

Areas of responsibility:

Monitoring and Incident Detection-Analyse attack trends and correlate logs across systems to identify advance threats. Enhance monitoring processes and implement improvements for faster detection, to ensure compliance with security frameworks and regulatory standards.

Incident Handling and Analysis-Perform root cause analysis, create incident response plans and implement disaster recovery measures to minimize business disruption

Threat Assessment and Analytics-Undertake forensic analysis using advanced analytics tools and implement mitigation measures to align with compliance requirements.

Stakeholder Coordination and Audit Assistance-Liaise with cross functional teams, external vendors and auditors to ensure compliance with security frameworks.

Maintain audit documentation and ensure its accuracy while implementing processes that support audit readiness and continuous compliance."

Training and Awareness-Assist in creating and delivering cybersecurity awareness sessions, including guidance on phishing and malicious emails.