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Senior Client Support Analyst - Escalations & Mentorship
Job in
Cincinnati, Hamilton County, Ohio, 45208, USA
Listed on 2026-07-19
Listing for:
Quanexus is now Skynet Innovations
Full Time
position Listed on 2026-07-19
Job specializations:
-
IT/Tech
Technical Support
Job Description & How to Apply Below
Layer Cake, a Blue Alliance company, seeks a Senior Client Support Analyst to own the hardest tickets and act as the escalation point for Analysts I–III. You will prioritize escalations, drive permanent resolutions, and mentor teammates while maintaining strong client communication and thorough documentation.
You will also contribute to on-call rotations, keep precise time entries, and promote process improvements across the pod.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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