Systems Engineer II; Microsoft 365 & Teams

Job Description

A client in the Cincinnati, OH area is looking for an Engineer II to join their team for a permanent opportunity. The role is hybrid, in office Monday, Wednesday and every other Friday. The Engineer II handles daily operational support across Microsoft 365 and hybrid identity systems, including resolving mail tickets, managing legal holds, processing electronic requests, and supporting mail migrations.

They troubleshoot account issues between Active Directory and Workday, configure and maintain Mimecast, and support Teams Phone in coordination with the external provider. The role includes documenting processes and creating runbooks while administering and securing both AD and Microsoft 365 environments. Overall, this engineer ensures reliable, secure collaboration across cloud and on‑prem systems while supporting enterprise‑scale users.

• Administer and optimize Microsoft 365 tenant services
• Manage identity, access, and security policies across Entra
• Oversee Intune device management, compliance, and endpoint protection
• Support Exchange Online, mail flow, and email security
• Maintain Teams collaboration, Teams Phone, and conferencing solutions
• Manage SharePoint Online and One Drive permissions and governance
• Automate tasks and reporting using Power Shell
• Monitor service health, performance, and alerts
• Troubleshoot user issues across Microsoft 365 workloads
• Support hybrid identity with Azure AD Connect
• Implement and maintain Defender for Office 365 protections
• Participate in incident response, RCA, and long‑term fixes
• Maintain documentation, SOPs, and knowledge base articles
• Collaborate with security, networking, and business teams
• Assist with migration projects and modernization initiatives
• Provide excellent customer service to end users and stakeholders

• Microsoft 365 administration across Exchange Online, SharePoint Online, One Drive, Teams, and Entra
• Mimecast administration and email security experience
• Active Directory Group Policy proficiency
• Microsoft Teams administration, collaboration services, Teams Phone, and conferencing solutions
• Intune (MDM Device Management) administration for device, app, compliance, and endpoint security
• Power Shell scripting for automation and reporting
• External DNS management
• Identity & Access Management: SSO, MFA, Conditional Access
• Cloud migration experience (Exchange, SharePoint, file services)
• Understanding SQL querying
• Backup & recovery for Microsoft 365 workloads
• Business continuity planning
• Vendor & third‑party integrations with Microsoft 365
• Understanding of Microsoft 365 roadmap and emerging technologies
• Ability to lead projects and manage competing priorities

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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