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1st Shift Service Desk Analyst: Frontline IT Support
Job in
Cincinnati, Hamilton County, Ohio, 45208, USA
Listed on 2026-07-20
Listing for:
Encore Technologies
Full Time
position Listed on 2026-07-20
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
Encore Technologies seeks a front line IT support specialist to document and resolve hardware, software, network, access and general compute issues. You will handle customer contacts, troubleshoot problems using knowledge bases and ITSM tools, and assist with incident management and knowledge management.
The role requires strong communication, adaptability, and the ability to work in a fast-paced environment, including evenings, weekends, and holidays.
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