Site Reliability Engineer

Description

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

• Provide SRE production support for Mainframe applications, APIs, Web Services, and Microservices.

• Troubleshoot incidents, outages, batch failures, API failures, performance issues, and integration problems.

• Support Mainframe technologies including z/OS, MVS, CICS, MQ, DB2, COBOL, JCL, TSO/ISPF, Easytrieve, IBM Utilities, SORT, File Aid, Xpediter, Change Man, Abend Aid, and related tools.

• Monitor and manage batch processing using scheduling tools such as Zeke, Zena, CA7, Control-M, or equivalent.

• Support and troubleshoot REST APIs, SOAP Web Services, API Gateways, Middleware platforms, and Microservices, including authentication, SSL/TLS, performance, and integration issues.

• Support API modernization initiatives, including SOAP-to-REST migrations, API onboarding, production cutovers, and post-implementation stabilization.

• Validate JSON/XML payloads, request/response mappings, and API data transformation issues.

• Support API testing and troubleshooting using Postman, SoapUI, Swagger/OpenAPI, or similar tools.

• Work closely with Development teams during migration, deployment, cutover, and stabilization activities.

• Build and enhance monitoring, alerting, dashboards, observability, and self-healing capabilities.

• Utilize monitoring tools such as Dynatrace, Splunk, Grafana, Azure Monitor, App Dynamics, Cloud Watch, or equivalent.

• Drive process enhancements, streamline communication, and optimize delivery through innovative practices from discovery to deployment.

• Drive automation, eliminate operational toil, improve availability, and reduce recurring incidents.

• Perform Root Cause Analysis (RCA), problem management, and continuous service improvement initiatives.

• Manage customer-impacting incidents, technical escalations, vendor engagements, and business communications.

• Support production releases, deployments, change management activities, and post-deployment validation.

• Maintain runbooks, knowledge articles, support documentation, and operational procedures.

• Collaborate with Infrastructure, Cloud, Development, Middleware, and Vendor teams to ensure system reliability and availability.

• Coordinate with various teams to document production issues requiring code fixes and assist with validating and closing defects.

• Support message-based integration technologies such as IBM MQ, Kafka, Event Hub, or similar enterprise messaging platforms.

• Ensure adherence to SLA, SLO, availability, performance, and operational excellence targets.

• Bachelor’s Degree OR minimum 3 Years of related experience may be considered.

• Mainframe support experience with z/OS, MVS, CICS, MQ, DB2, COBOL, JCL, and TSO/ISPF.

• Experience supporting batch scheduling tools such as Zeke, Zena, CA7, Control-M, or equivalent.

• Hands‑on experience supporting REST APIs, SOAP Web Services, Microservices, and Middleware platforms.

• Experience supporting API modernization and SOAP‑to‑REST migration programs.

• Knowledge of JSON, XML, REST, SOAP, API Gateway technologies, and Microservices architecture.

• Experience troubleshooting API failures, authentication issues, SSL/TLS certificates, performance bottlenecks, and integration failures.

• Experience with API testing tools such as Postman, SoapUI, and Swagger/OpenAPI.

• Hands‑on experience with Dynatrace, Splunk, Grafana, Azure Monitor, App Dynamics, Cloud Watch, or similar monitoring tools.

• Knowledge of Service Now and ITIL Incident, Problem, Change, and Major Incident Management processes.

• Experience supporting cloud platforms such as AWS, Azure, and/or GCP.

• Understanding of SRE concepts including SLI, SLO, SLA, Reliability Engineering, and Operational Excellence.

• Experience supporting messaging technologies such as IBM MQ, Kafka, Event Hub, or similar platforms.

• Strong SQL and database troubleshooting skills.

• Excellent…