Computer Operator

Primary

Location:

Burnet Campus Department
IS Client Services Shift Day (United States of America) Schedule
Full time Weekly Hours 40 FTE 1 Employee Status Regular

Expected Starting Pay Range: $20.57 - $25.72
Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on‑call, or weekend differentials) and benefits may apply. Annual pay may vary based on FTE status.

Join a team that keeps healthcare technology running 24/7.

• Work with enterprise-scale technology and infrastructure.
• Participate in technology modernization and deployment projects.
• Collaborate with technical, engineering, and operational teams across the organization.
• Gain exposure to data center operations, infrastructure management, business continuity, and enterprise services.
• Make a meaningful impact by helping maintain systems that support world‑class pediatric healthcare.

• Perform report processing & distribution for multiple applications.
• Provide after hours support for hospital pagers.
• Complete system tape backup processes & offsite rotations when required.
• Ensure security processes are followed by anyone that enters the data center.
• Ensure the work performed in the data center maintains system uptime & the integrity of the facility.
• Follow established processes to validate the Pharmacy faxes are transmitted or take the proper corrective action.
• Responsible for all Data Center computer hardware installs & de-installations.
• Monitor system interfaces & take the proper corrective action following established processes.
• Monitor the data center environmental infrastructure & work with the building engineers to correct any issues.

• Ensure functional area provides outstanding end‑user support, including ongoing monitoring of Service Level Agreements for incident management and collaboration with other functional areas to ensure customer‑centered incident management and support.
• Adhere to and promote continual adoption of change management policies and procedures.
• Model outstanding customer services behavior, including timely and effective follow‑up with customers.

• Working cooperatively with others to achieve group goals; proactively adjusting one's style and efforts to complement those of others on the team; being pleasant, agreeable, and easy to work with; valuing group success as much or more than individual success.

• High school diploma or equivalent
• 2+ years of work experience in a related job discipline

• Associate degree in Information Technology, Computer Science, or related discipline.
• Experience working in enterprise or healthcare IT environments.
• Relevant certifications such as CompTIA A+, CompTIA ITF+, Microsoft Fundamentals, or data center-related certifications.
• Experience in computer operations, data center operations, technical support, or a related field.
• Ability to follow standard operating procedures and maintain detailed operational records.
• Strong troubleshooting, organizational, and communication skills.
• Ability to work rotating shifts, weekends, holidays, or on-call schedules as required.

• Attention to Detail
• Problem Solving
• Customer Service
• Teamwork and Collaboration
• Technical Aptitude
• Accountability
• Documentation and Process Compliance
• Continuous Improvement Mindset