Desktop Support Technician

At compucomstaffing ()  **,
** you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified  
** desktop support technician
** to join their team  
** onsite
* * in springdale, oh and provide end-user support.

** duties and responsibilities:*
* + repair, test, image and clean pc's, laptop, monitors, printers, and other related hardware

+ maintain, analyze, and troubleshoot software and computer peripherals. Ability to set up, configure, and add all hardware

+ perform install, move, add, and change. Large imac events expected for client printer migration and pc refreshes

+ ensure that all tickets requiring follow-up work and/or calls receive appropriate attention

+ assist with installations, configurations, upgrades, patches, and other maintenance activities of server equipment

+ perform backup, recovery, and security procedures both planned or during emergency

+ follow established procedures to detect, diagnose, and accurately report outage of critical site applications

+ assist with diagnoses of network hardware and performance problems

+ perform approved installation, configuration, and maintenance of physical network

+ perform network system administration task both planned or during emergency

+ comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer's site

+ back up and burn end user data

+ assist in developing and documenting improvements to current processes

+ assist other coworkers in resolution of end users' technical issues across the program

+ assist site leader in the execution of established processes and escalations

** skills and qualifications:*
* + minimum 3+ years of experience supporting pc hardware and software, comfortability with limited support for servers and network equipment

+ familiarity with a/v conference rooms, ability to interface with central a/v team for support on vendor equipment

+ experience providing executive white glove support

+ experience with asset management

+ use a confident, positive attitude to deliver great customer experience and to be invigorated by constant personal interaction

+ demonstrate high energy given fast-paced environment

+ deep understanding of diagnosing, troubleshooting, replacing pc/laptop hardware internal components (motherboard, hard drives, ram, cpu), and understanding of troubleshooting pc software (windows blue-screen, outlook, connect network printers) as well

+ working experience or strong understanding of enterprise technologies (office 365, win
10 professional, imaging, and ticketing systems

+ having experience supporting applications related to engineering, manufacturing, and logistics is a plus

+ strong understanding / work experience of server and network support within an enterprise. Support being provided is hands & feet

+ ability to work with strong personalities

+ managing stress while being able to deescalate tense users is a key attribute

+ get work done independently, and for attendance for availability to work scheduled hours

+ trusted to work proactively is a key attribute given limited site it leaders

+ ability to handle multiple projects

+ experience working in an enterprise environment

+ be physically able to lift up to 40lbs, bend, crawl and climb

+ be able to be on their feet and walk potentially a good portion of the day while visiting customers' work area

** wage range** :

The rate for this position is between  **$18.75 - $25.00 per hour** , unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

** benefits**  **:*
* The company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, ad&d insurance, disability plans, employee assistance program, paid holidays (up to 6 days annually), paid time off…