IT Physician Liaison - Main IT Administration

Job Description

The Information Technology Physician Liaison is a subject matter expert working with providers to optimize use of electronic health record (EHR) and other clinical technologies. This role provides real-time support, training, and workflow guidance to ensure safe, efficient, and effective patient care delivery through technology adoption.

• Providing ongoing and just-in-time Epic clinical training and associated support so that clinicians have a detailed understanding of the application at an operational level, to provide optimal patient care.
• Advocating system changes that enhance clinical usage, provide business value and align with TCHHN goals
• Triaging, troubleshooting and problem resolution for the IT systems, including in-depth application troubleshooting and problem resolution with the assistance of the TCHNN IT teams.
• Assessing and evaluating incoming provider calls, taking prompt action to resolve the issue.

• Provide real-time phone, virtual, and in-person support to clinicians.
• Triage, troubleshoot, and resolve issues related to EHR and clinical application.
• Document, track, and manage requests through a ticketing and incident management system.
• Escalate complex issues to appropriate technical team.

• Deliver at-the-elbow support and just-in-time training for clinician.
• Coach providers on efficient use of EHR tools and clinical workflow.
• Identify workflow inefficiencies and recommend improvement.
• Support adoption of new features, upgrades, and care delivery tool.

• Conduct proactive rounding in inpatient and ambulatory setting.
• Engage clinicians on new tools, enhancements, and workflow best practice.
• Provide follow-up support and reinforcement after implementation or onboarding.

• Support onboarding of new providers, including first-day workflow support.
• Assist in system personalization and setup.
• Participate in go-lives and major system change.

• Partner with IT, training, project management, and clinical leadership team.
• Provide feedback on system design, training materials, and workflow improvement.
• Maintain up-to-date knowledge of clinical systems and emerging technology.

• Direct and virtual support (phone, in-person, remote access)
• Scheduled sessions (1:1 support, office hours, group education)
• Proactive rounding across care setting
• At-the-elbow support for complex workflow

EDUCATION:

Entry level clinical degree required (RN, PT, OT, ST, etc.)

YEARS OF

EXPERIENCE:

1 year minimum clinical/education experience strongly preferred

• Strong understanding of clinical workflows across inpatient and/or ambulatory settings
• Ability to translate clinical needs into technology solutions

Experience with or ability to learn:

• Electronic Health Record (EHR) systems
• Ticketing and issue management systems
• Clinical communication and secure messaging tools
• Speech recognition / voice-to-text solutions
• Ambient documentation technologies
• Generative artificial intelligence
• Clinical decision support and analytics tools
• Scheduling and call routing / dialing systems
• Remote support tools and virtual support workflows

• Strong problem-solving and critical thinking ability
• Clear, concise communication with clinicians and leadership
• Ability to work under pressure and manage multiple requests simultaneously

• Ability to build trust with providers and staff
• Skilled in teaching, coaching, and influencing behavior change
• Comfortable supporting clinicians with varying levels of technical proficiency