Software Asset Manager

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General Function:

The Corporate Software Asset Manager is accountable to senior management for the effective design, execution, and continuous improvement of the Software Asset Management (SAM) program. This individual ensures that SAM processes are clearly defined, well understood, and consistently followed across all IT Lines of Business.

The primary objective of this role is to ensure all software assets are accurately identified, tracked, and managed throughout their full lifecycle—from procurement and licensing through deployment, optimization, and end-of-life or retirement—while maintaining compliance with vendor agreements and regulatory requirements.

This role is responsible and accountable for risk management by proactively exchanging ideas and perspectives, escalating concerns as appropriate, and adhering to established policies and procedures. The Software Asset Manager demonstrates a strong commitment to doing what is right for customers and colleagues, ensuring that actions and behaviors contribute to a positive customer experience. Operating within the Bank’s risk appetite, this role consistently identifies, assesses, manages, monitors, and reports on risks related to software usage, licensing, and compliance.

Supervisory Responsibilities:

No

Essential Duties & Responsibilities:

Standardize discovered software asset data to ensure consistency and accuracy.

Create and maintain normalized software publisher names, product names, and versions.

Develop and maintain a comprehensive inventory of software models.

Standardize software models to streamline procurement and compliance.

Evaluate and select software models based on performance, cost, and compatibility.

Manage and optimize the request, acquisition, deployment, maintenance, utilization, and disposal of software entitlements.

Ensure compliance with software licensing agreements and regulatory requirements.

Track, evaluate, and manage software license rights, compliance, and optimization.

Reconcile software installations with entitlements to determine the effective license position (ELP).Identify and mitigate compliance risks and optimize software usage.

Understand the software asset management processes within the Service Now platform.

Understand the configuration and customization of Service Now modules to support software asset management.

Behavioral & Leadership

Competencies:

Customer focus and ownership - displays initiative and a proactive approach to work.

Highly organized presentation, negotiation and customer service skills.

Demonstrated ability to lead and influence teams not under the candidate's direct control.

Creative thinker who challenges the status quo.

Experience leading asset management processes in a complex organization.

Strong analytic/diagnostic skills and attention to detail

Builds long-term relationships with internal colleagues.

Minimum

Knowledge, Skills and Abilities Required:

Preferred:
Service Now Fundamentals Preferred:
Software Asset Management (SAM) Professional Fundamentals Preferred:
Certified Implementation Specialist
- Software Asset Management (CIS-SAM)
Minimum of 3-5 years of experience in IT asset management or a related field.

Proven track record of managing software assets and implementing lifecycle management processes.

Hands-on experience with Service Now, particularly in software asset management.

Experience in implementing and optimizing software asset management processes within Service Now.

Previous experience in a highly regulated environmentITIL 3 or 4 Foundation certification (ITIL 3 Expert preferred)
Four-year college degree or equivalent experience

Excellent written and verbal communication skills

Experience communicating with all levels of an organization including C level communications

Position not available for immigration sponsorship#LI-MB1

Software Asset Manager At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those…