IT Service Technician
Listed on 2026-07-27
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IT/Tech
IT Support, Desktop Support, HelpDesk/Support, Technical Support
Role Overview
The IT Service Technician I serves as the first point of contact for end-user technical support, providing excellent customer service while troubleshooting, diagnosing, and resolving technology-related issues. This role supports property operations by installing, maintaining, and repairing computer hardware, software, mobile devices, peripherals, and related technology systems.
What You Will DoProvide first-level technical support to team members, troubleshoot and resolve common hardware, software, and account-related issues, configure and deploy technology systems, and perform preventative maintenance on hardware and technology equipment.
Why It Might Be a FitThe ideal candidate will have a strong customer service orientation, excellent interpersonal skills, and a basic understanding of Windows operating systems and Microsoft 365 applications. They will also be able to diagnose and troubleshoot common desktop software and hardware issues, and work independently and as part of a team.
Requirements- High School Diploma or GED
- Experience supporting computer hardware, software, and end users
- Basic knowledge of Windows operating systems and Microsoft Office applications
- Valid ability to obtain and maintain any required gaming or occupational licenses
- Must be able to obtain and maintain Ohio Gaming License
- Comprehensive benefits package
- Team Member Benefits (visit for details)
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