Application Support Level 3
Job in
Cincinnati, Hamilton County, Ohio, 45242, USA
Listed on 2026-07-30
Listing for:
Experis
Full Time
position Listed on 2026-07-30
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Systems Analyst, IT Business Analyst
Job Description & How to Apply Below
Application Support Level 3
Our client, a leading organization in the retail and technology sector, is seeking an Application Support Level 3 to join their team. As an Application Support Level 3, you will be part of the Support and Operations team supporting the Next Generation Point of Sale (NGPOS) platform. The ideal candidate will have strong problem-solving instincts, curiosity, and a drive for continuous improvement, which will align successfully in the organization.
Location:
Blue Ash, OH
Pay Range:
Depends on experience as per market. Not C2C
What's the Job?
- Partner with cross-functional teams to expedite issue resolution and manage SLAs effectively
- Support and maintain infrastructure and applications, including providing onsite support for new go-lives, pilots, and rollouts
- Test infrastructure and application changes to ensure stability and performance
- Establish priorities and develop specifications for application enhancements and modifications
- Monitor systems, consoles, and performance metrics to identify and resolve service interruptions or delays
What's Needed?
- Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent experience)
- Exposure to Point of Sale systems in enterprise environments is helpful; some experience with Java is preferred, Go is a plus
- Familiarity with SQL or No
SQL databases (e.g., MongoDB), scripting (Shell, Power Shell, or Python), or ITSM/monitoring tools (Service Now, Jira, Confluence, Splunk, Grafana) is a plus - Excellent oral and written communication skills, able to translate technical information for business users
- Willingness to learn payment card security standards (PCI-DSS) and participate in a scheduled on-call rotation for 24x7 support
What's in it for me?
- Opportunity to work in a dynamic, embedded engineering environment
- Hands-on experience with enterprise POS systems and related technologies
- Collaborative team environment focused on continuous improvement
- Potential for career growth within a reputable organization
- Supportive work culture that values curiosity and problem-solving
Upon completion of waiting period consultants are eligible for:
- Medical and Prescription Drug Plans
- Dental Plan
- Vision Plan
- Health Savings Account
- Health Flexible Spending Account
- Dependent Care Flexible Spending Account
- Supplemental Life Insurance
- Short Term and Long Term Disability Insurance
- Business Travel Insurance
- 401(k), Plus Match
- Weekly Pay
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