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Senior Service Desk Analyst: Complex IT Support
Job in
Cincinnati, Hamilton County, Ohio, 45208, USA
Listed on 2026-07-30
Listing for:
Encore Technologies
Full Time
position Listed on 2026-07-30
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Encore Technologies is seeking a Service Desk Analyst to provide frontline support and ensure adherence to processes and knowledge bases. You will handle Level 1/2 issues across hardware, software, network, and access, documenting all interactions in ITSM tools.
You will collaborate with teammates, follow incident and request fulfillment workflows, and participate in ongoing training while adapting to changing schedules, including evenings or weekends as needed.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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