Sr. Director, Radiology Operations & Clinical Systems

Job Title:

Sr. Director, Radiology Operations & Clinical Systems

Location:

Cincinnati OH (Onsite)

Vernovis is a Total Talent Solutions company that specializes in Technology, Cybersecurity, Finance & Accounting functions. At Vernovis, we help these professionals achieve their career goals, matching them with innovative projects and dynamic direct hire opportunities in Ohio and across the Midwest.

Vernovis is looking for a Senior Director of Radiology Operations & Clinical Systems who will lead both the operational performance and the clinical technology of a complex, distributed radiology environment. Reporting within the technology organization, this role directly manages the Clinical Systems team responsible for the mission‑critical applications that run the entire radiology workflow, 24x7x365, across imaging centers, teleradiology clients, hospital clients, and radiologists.

In parallel, the role owns the operational strategy needed to ensure radiology services scale efficiently while maintaining exceptional quality, physician engagement, and customer satisfaction.

The ideal candidate is equal parts technology leader and operations director: experienced managing 24x7x365 clinical systems and clinical operations, fluent in capacity and demand forecasting, and skilled at translating data into strategic decisions. This leader serves as the connective tissue between the Clinical Systems team and the operational divisions (Reading Services (teleradiology), outpatient imaging centers, and hospitals) brokering communication, prioritizing support needs, resolving recurring issues, and ensuring smooth, reliable service delivery across the enterprise.

• Lead and develop the Clinical Systems team responsible for all mission-critical clinical applications supporting the end-to-end radiology workflow — imaging centers, teleradiology platform, radiologist reading tools, and supporting integrations — on a 24x7x365 basis.
• Own uptime, reliability, and performance of clinical systems, including monitoring, incident response, escalation management, root-cause analysis, and permanent remediation of recurring issues.
• Manage disciplined change management, release, and maintenance practices that protect clinical operations while enabling continuous improvement.
• Implement new technology initiatives as prioritized and guided by the executive team, from planning through rollout, adoption, and stabilization.
• Manage vendor relationships for clinical applications, including performance accountability, escalations, upgrades, roadmap alignment and expense / budgetary duties.
• Partner with IT infrastructure, security, and product teams to ensure clinical systems are resilient, secure, and aligned with enterprise architecture and AI/automation strategy.
• Participate in the Manager on Duty on-call rotation for escalations and incident management.

• Serve as the primary broker between the Clinical Systems team and operational stakeholders across various divisions.
• Establish structured feedback channels with each division to collect issues, enhancement requests, and operational pain points.
• Prioritize support issues and enhancements to work transparently across divisions, balancing clinical urgency, business impact, and resource capacity.
• Identify and permanently resolve recurring issues, driving problem management rather than repeat break/fix cycles.
• Ensure smooth, consistent service delivery across all divisions, with clear SLAs, communication protocols, and escalation paths.

• Lead the day-to-day and strategic operations of radiology services supporting a 24/7/365 distributed radiologist workforce.
• Manage and optimize the capacity and utilization of radiologists to ensure service levels, turnaround times, and quality expectations are consistently met.
• Develop operational frameworks that align staffing, workflow, and technology with organizational growth objectives.
• Partner with physician leadership to ensure alignment between clinical quality, operational efficiency, technology usability, and…