M365 and SharePoint Support Specialist
Job in
Cincinnati, Hamilton County, Ohio, 45208, USA
Listed on 2026-07-31
Listing for:
G6 Technologies
Full Time
position Listed on 2026-07-31
Job specializations:
-
IT/Tech
IT Support, M365, SharePoint & Power Platform, Systems Administrator, Technical Support
Job Description & How to Apply Below
IT Support Specialist – On-Site (M365 / SharePoint)
We're hiring an on-site Tier 1 or 2 Support Specialist to provide day-to-day end-user support across Microsoft 365, with a focus on SharePoint administration and general help desk operations.
Responsibilities
- Triage and resolve Tier 1 tickets (account access, permissions, connectivity, device issues)
- Support day-to-day SharePoint site administration - permissions, site collections, basic troubleshooting
- Assist users with M365 apps (Outlook, Teams, One Drive, SharePoint)
- Escalate complex issues to Tier 2/3 as needed
- Maintain ticket documentation and SLAs
Requirements
- 3
-5 years Tier 1 or 2 help desk/desktop support experience - Working knowledge of M365 administration, especially Share Point
- Strong customer service and communication skills
- Must be able to work on-site full-time
Nice to Have
- Familiarity with Intune/Autopilot device management
- Prior banking and federal contractor experience
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