Desktop Support Technician

Desktop Computer Support Technician

Inverse Technology Solutions is seeking a full-time Desktop Computer Support Technician in Cincinnati, Ohio. The successful candidate will provide technical support to end users, troubleshoot desktop and laptop computer issues, manage support tickets, and assist with hardware, software, and network-related problems. This position requires prior technical support experience; however, a strong work ethic, excellent customer service skills, and a willingness to learn are equally important.

• Respond to and resolve end-user technical support requests in a timely manner.
• Create, document, track, and update support tickets through the company ticketing system.
• Diagnose and troubleshoot desktop, laptop, printer, software, and peripheral device issues.
• Install, configure, and maintain computer hardware, operating systems, and business applications.
• Provide support for Microsoft Windows environments, email systems, and common productivity software.
• Assist with user account administration, password resets, and access management.
• Escalate complex issues to appropriate technical teams when necessary.
• Maintain accurate documentation of incidents, resolutions, and support procedures.
• Support hardware deployments, upgrades, and workstation replacements.
• Provide exceptional customer service while communicating technical information to non-technical users.
• Participate in after-hours and on-call support.

• Previous experience in Desktop Support, Help Desk Support, IT Support, or a related technical role.
• Strong troubleshooting and problem-solving skills.
• Knowledge of Windows operating systems, Microsoft Office applications, and desktop hardware.
• Basic understanding of networking concepts, including TCP/IP, wireless connectivity, and printers.
• Experience with ticketing and incident management systems.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Detail-oriented with the ability to follow established processes and procedures.
• Ability to work independently with minimal supervision while collaborating effectively within a team environment.
• Experience with Active Directory, Microsoft 365, and remote support tools is preferred.

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

• 8 hour shift
• Monday to Friday
• On call

Bonus pay.

Job Type: Full-time

Career Level

Required:

Experienced (Non-Manager)

Experience

Required:

1 to 2 Years

Education Required:

College preferred or High School