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Service Desk Agent
Job in
Cincinnati, Hamilton County, Ohio, 45202, USA
Listed on 2026-08-05
Listing for:
Jconnect Infotech Inc
Full Time
position Listed on 2026-08-05
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
Service Desk Agent
Act as a single/first point of contact for phone calls and chats for IT issues and queries
Troubleshoot basic (L1 and L2) issues as per standard operating procedure
Updating knowledge base as and when required
Escalate unresolved calls to appropriate teams
Log all calls in Service Now
Take ownership of user issues and communicate progress in a timely manner
Adhere to defined standards, policies and procedures
Participating in persistent group chats
Compliance with Audit policy
Production Support
2–4 years of experience in desktop support or engineering
Knowledge of ITIL practices and service management tools (e.g., Service Now)
Windows server experience a plus
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