ServiceNow Business Analyst

Service Now Business Analyst

Location:

Cincinnati, OH

Duration: 6 months

Experience

Required:

4–6 years

Mandatory

Qualifications:

• Minimum 5 years of business analysis experience supporting enterprise technology implementations.
• Minimum 3 years of experience supporting Service Now implementations or enhancements.
• Strong experience in requirements management.
• Experience facilitating stakeholder workshops and requirement-gathering sessions.
• Experience documenting business processes and workflows.
• Hands-on experience with User Acceptance Testing (UAT) and solution validation.
• Strong communication, analytical, and stakeholder management skills.

Preferred Experience:

• Experience implementing multiple Service Now modules.
• IT Service Management (ITSM) experience.
• Configuration Management Database (CMDB) experience.
• IT Operations Management (ITOM) experience.
• Service Now Employee Center experience.
• Service Now Case Management experience.
• Organizational Change Management (OCM) experience.
• Experience working within the government sector.
• Experience with Service Now Customer Service Management (CSM).

Key Responsibilities:

• Gather, analyze, and document business and technical requirements for Service Now implementations.
• Facilitate stakeholder workshops to understand business needs, pain points, and process requirements.
• Translate business requirements into functional requirements and Service Now solutions.
• Document current-state and future-state business processes.
• Collaborate with technical teams, developers, and Service Now architects throughout implementation.
• Support Service Now module implementations, enhancements, and process improvements.
• Develop and maintain requirements documentation, process flows, and functional specifications.
• Coordinate and support UAT activities, including test scenarios, test cases, defect tracking, and validation.
• Validate delivered solutions against business requirements and acceptance criteria.
• Support stakeholder communication, issue resolution, and solution adoption.
• Contribute to organizational change management and user adoption activities.

Service Now

Skills:

• Service Now ITSM
• Service Now CSM
• Service Now CMDB
• Service Now ITOM
• Service Now Employee Center
• Service Now Case Management
• Service Now implementations and enhancements
• Service Now business process configuration and optimization

Preferred

Certifications:

• CBAP (Certified Business Analysis Professional)
• PMI-PBA (Professional in Business Analysis)
• Service Now Certifications
• ITIL Foundation

Essential

Skills:

• Business Analysis
• Requirements Management
• Stakeholder Workshop Facilitation
• Business Process Documentation
• UAT & Solution Validation
• Service Now
• IT Service Management (ITSM)
• Customer Service Management (CSM)
• Stakeholder Management
• Organizational Change Management