EUC Site Analyst - onsite end user support

- We are seeking an End User Computing (EUC) Analyst to oversee onsite Level 1 and Level 2 application and hardware support across multiple corporate offices. In this role, you will act as the senior technical escalation point, drive service delivery excellence, and ensure high-touch, "white-glove" support for our business units.

• Monday
  - Friday onsite support (8am - 4pm or 10:00am - 6:00pm)
• Investigate and resolve complex software and hardware issues for PC and iOS devices.
• Conduct on-site troubleshooting, utilizing effective communication and technical expertise to identify and resolve user problems promptly.
• Escalate critical issues to higher-level support as needed.
• Perform device builds and configurations, ensuring hardware and software meet company specifications and are ready for user deployment.
• Responsible for deploying and retiring IT hardware.
• This may involve physical installation, transfer of settings or data, installation and configuration of software, or training and support for PCs, Laptops, Printers and Peripherals.
• Maintain accurate documentation of all support interactions, including troubleshooting steps, solutions, and resolution details.
• Collaborate with other IT team members and departments to resolve complex issues and ensure seamless technology integration.
• Stay up to date with the latest IT technologies, trends, and best practices through continuous learning and professional development.
• Provide white glove service, demonstrating professionalism, courtesy, and a positive attitude in all interactions with users.
• Travel to company offices approximately 10-15% of the time to provide on-site support and address technical needs.

• Experience in maintenance, support, configuration, or implementation of business applications such as Intune, SharePoint, PowerBI, MS Entra  Computers.
• Familiarity with Service Management ticketing systems (Jira Service Management, and Service Now., etc...)
• Familiar with Office 365 email systems and configurations such as email aliases, shared mailboxes, distribution lists, cloud permissions, and event resources.

• Monday
  - Friday onsite support (8am - 4pm or 10:00am - 6:00pm)
• Bachelor degree in Computer Science or related field, or equivalent work experience.
• Minimum 3+ years of experience in IT support, preferably in a deskside or help desk environment.
• Demonstrated experience troubleshooting and resolving complex software and hardware issues for PCs and iOS devices.
• Strong understanding of Windows operating systems, iOS software, and Office applications.
• Proficiency in multiple operating systems (Windows, Linux, macOS etc.) and knowledge of network protocols.
• Strong scripting and automation skills (e.g., Power Shell, Bash).
• Excellent problem-solving, analytical, and critical thinking skills.
• Proficient in documentation practices and maintaining accurate records.
• Effective communication and interpersonal skills, with the ability to build rapport and collaborate with a diverse range of users.
• Ability to work independently and as part of a team, prioritizing tasks and managing time effectively.
• ITIL and ITSM experience (certification is a plus) with minimum of 2 years of large or medium scale IT shop.
• Preferred:
  CompTIA A+, CompTIA Network+, CompTIA Security +, or equivalent IT certifications.
• Experience with virtualization technologies (VMware, Hyper-V) and cloud platforms.
• Help manage device enrollment, provisioning, and lifecycle processes for Windows, macOS, iOS, and Android devices.
• Applicants must be authorized to work for any employer in the U.S.
• We are unable to sponsor or take over work authorization sponsorship now or in the future for this position.

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