Global CRM Administrator

Global CRM Administrator

Primary

Location:

Cincinnati

Location:

Cincinnati, OH, US, 45232 Remote or On-Site:
Remote

Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to exceed customer expectations and better the world around us. With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers.

Sun Chemical Corporation is a subsidiary of Sun Chemical Group Coöperatief U.A., the Netherlands, and is headquartered in Parsippany, New Jersey, U.S.A.

Sun Chemical Corp. is seeking a CRM administrator to act as a central resource providing ongoing support, management, reporting, business analysis and solutions for all aspects of Sun Chemical's global CRM platforms, including Salesforce CRM. This includes system administration, application support, application optimization, solution design, report creation, data analysis, data standardization and enforcement, data management, sustaining user adoption, and training development and delivery.

• Facilitate the use and enhancement of the  system for Sun Chemical globally
• Be a key resource for user support including, but not limited to report and dashboard creation, case/incident resolution, system enhancement identification, end user support, technical support, and overall support of the CRM platforms
• Provide daily administration of the  application including but not limited to managing multiple user setup, profiles and roles, customization of objects, fields, record types, page layouts and validations and workflows
• Evaluate and propose how best to leverage the CRM platforms to meet evolving business requirements and information needs both within and across functions
• Work effectively with key stakeholders to identify and prioritize specific requirements
• Develop and maintain project deliverables and documentation that support the business processes, including functional specifications, solution design documents and hands-on configuration of the system
• Work closely with developers, vendors, and IT team members to analyze, troubleshoot and solve complex issues
• Keep abreast of new features and functionality, providing recommendations for process improvements
• Lead efforts to develop, train and expand use of the CRM platforms to optimize productivity and effectiveness resulting in enhanced user knowledge and competency with
• Create and maintain documentation on processes, policies, application configuration and help/training related materials for users as database applications are developed
• Play a critical role during upgrades and releases to the system including testing, participate in change management, and execute deployments.

Bachelor's degree in IT, Business Management, finance, or related field

Minimum 3 years of  platform administration experience

Minimum 3 years of total SaaS application administration and support experience including

Strong verbal and written communication skills with the ability to clearly and simply articulate concepts, messages and strategies both cross functionally and vertically within the organization

Strong Project Management Experience

System Implementation experience

Excellent analytical and creative problem-solving skills

Strong attention to detail with proficiency in Microsoft Excel and Power Point

Thorough understanding of business processes including (but not limited to): case/incident management, change management, account management, opportunity analysis, forecasting, lead management, inside sales and/or campaign management

Potential ability to travel 15% annually, both domestic and international

Salesforce Certification(s) Preferred

Certified Administrator (Admin 201)

Experience working with third-party applications native to  Platform

Experience working with Pardot,  Marketing Cloud, or other Marketing Automation solutions

Formal  Administration…