Desktop Technician Cincinnati, OH

Desktop Technician I

We are looking for a Desktop Technician I to provide hands-on technical support for corporate users in Blue Ash, Ohio. This long-term contract opportunity is ideal for someone who enjoys resolving workstation issues, maintaining end-user equipment, and delivering reliable day-to-day IT support. The role focuses on desktop deployment, troubleshooting, and hardware service while partnering with other IT teams to keep business users productive.

Responsibilities:

• Deliver deskside support for employees by diagnosing and resolving hardware, software, and workstation-related issues.
• Configure, deploy, and upgrade Windows PCs and laptops using approved tools, standard builds, and company procedures.
• Support common business applications, including Microsoft Office, and assist users with routine software problems.
• Maintain clear technical records and create practical documentation for installations, troubleshooting steps, and support activities.
• Perform repairs, component replacements, and preventive maintenance for desktops and other assigned IT equipment.
• Assist with inventory tracking, device provisioning, and the distribution of computer hardware and related accessories.
• Coordinate with technical support and other IT teams to identify performance concerns and restore stable system operation.
• Set up and monitor IT equipment connected to data center or infrastructure environments as needed.
• Recommend improvements that enhance end-user technology performance and support the rollout of new solutions.