ServiceNow ITAM; SAM) Analyst

Encore Talent Solutions is currently seeking a Service Now ITAM (SAM) Analyst for a position located in Cincinnati, OH.

We are seeking a knowledgeable and detail-oriented Service Now ITAM (SAM) Engineer to join our Asset Management team with a focus on software asset lifecycle management practices. This role will be responsible for driving software normalization across installation and discovery models, and for supporting the development and implementation of a new software validation process. The ideal candidate will play a key role in ensuring that all new software adheres to defined standards by a target compliance date, while managing the validation of grandfathered software.

• Design and implement enterprise software normalization standards to improve data quality, automation, and compliance across the Service Now platform. Create and maintain normalized software publisher names, product names, and versions.
• Perform technical analysis of software discovery and reconciliation data to improve platform performance.
• Develop and maintain a comprehensive inventory of approved software within Service Now.
• Establish and maintain alignment between software models and discovery models to support compliance.

• Design, implement, and optimize enterprise software entitlement models and lifecycle governance strategies. Ensure compliance with software licensing agreements and regulatory requirements.

• Collaborate on the design and rollout of a new software validation process, including timelines and exception handling.
• Identify and evaluate critical process touchpoints to determine opportunities for performance monitoring and quality assurance.

• Analyze license utilization, develop optimization strategies, and recommend remediation actions to reduce organizational software licensing risk and cost. Develop workflows, automation, and integrations supporting software asset lifecycle management.

• Assist in implementing access controls and security measures for digital assets to protect sensitive data and intellectual property.

• Provide training and support to staff members involved in software asset management, helping them understand software asset management policies and procedures.
• Serve as the technical subject matter expert for Service Now SAM implementations and enhancements.

• Ensure that software asset management practices comply with relevant laws, regulations, and industry standards including environmental and safety regulations.
• Maintain organized and accessible documentation related to software asset management processes, procedures, and policies.

• Bachelor’s degree in Information Technology, Business Administration, or a related field (or equivalent experience) is preferred.
• Proven experience in IT software asset management, including familiarity with software asset tracking software and procurement processes.
• Strong experience with Service Now Software Asset Management (SAM).
• Proven ability to manage software normalization and entitlement processes.
• Familiarity with software discovery tools and data reconciliation practices.
• Experience designing and implementing software validation or compliance processes
• Familiarity with ITIL and software licensing models.
• Detail-oriented with excellent organizational skills.
• Strong communication skills for collaboration with internal teams and external vendors.
• Experience with IT compliance standards and regulations, including software licensing requirements.
• Proficiency in Microsoft Office Suite.

• Normalized software discovery and model data
• Approved software inventory and entitlement records
• Software validation process framework and rollout plan
• Audit and compliance reporting mechanisms

• Prolonged periods sitting at a desk and working on the computer.
• Occasional walking between facilities
• Occasional liftin pushing, pulling up to 15 lbs.
• Hybrid position – in office and remote workdays.

Encore Talent Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.