Senior Security Analyst​/CIAM SME; Transmit Security & Passkeys

Purple Drive

We are seeking an experienced Senior Security Analyst / CIAM SME to support enterprise Identity and Access Management (IAM) initiatives with a focus on Customer Identity and Access Management (CIAM), Passkey Authentication, and Transmit Security. The ideal candidate will provide L1.5/L2 production support, troubleshoot authentication issues, support migration from Transmit BindID to Passkeys, and ensure secure, seamless authentication experiences using modern authentication standards such as FIDO2 and Web Authn.

Key Responsibilities:

• Provide L1.5/L2 production support for the migration from Transmit BindID to Passkey Authentication.
• Troubleshoot issues related to Passkey enrollment, authentication failures, device registration, and user access.
• Investigate and resolve Web Authn, FIDO2, browser compatibility, and authentication protocol issues.
• Analyze device binding, credential synchronization, and cross-device authentication problems.
• Monitor production incidents, review application logs, API transactions, and perform root cause analysis (RCA).
• Collaborate with application development teams, platform administrators, security teams, and Transmit Security support teams.
• Support CIAM platform implementation, configuration, integration, and ongoing production support.
• Work with REST APIs to troubleshoot authentication workflows and API integrations.
• Ensure Identity and Access Management solutions comply with enterprise security policies and industry best practices.
• Assist in migration planning, deployment validation, testing, and production rollout activities.
• Create and maintain operational documentation, troubleshooting guides, and knowledge base articles.
• Participate in rotational on-call support and resolve critical production incidents within SLA.
• Communicate effectively with business users, customers, and technical stakeholders during issue resolution.

Required Skills:

• Customer Identity and Access Management (CIAM)
• Identity & Access Management (IAM)
• Authentication & Authorization
• Identity Federation
• User Lifecycle Management
• Passkeys
• Multi-Factor Authentication (MFA)
• FIDO2
• Web Authn
• Passwordless Authentication
• Device Registration
• Credential Synchronization
• Transmit Security Platform
• Transmit BindID
• Authentication Migration
• Production Support
• REST APIs
• API Troubleshooting
• JSON
• OAuth 2.0
• OpenID Connect (OIDC)
• Incident Management
• Production Support (L1.5/L2)
• Root Cause Analysis (RCA)
• Log Analysis
• Security Monitoring
• Browser Compatibility Analysis
• Customer Support
• Cross-functional Collaboration
• Technical Documentation
• Stakeholder Communication

Preferred

Skills:

• Experience with Microsoft Entra  (Azure AD) or other enterprise IAM platforms.
• Knowledge of SSO, SAML, OAuth, and OpenID Connect (OIDC).
• Experience with CIAM products such as Okta, Ping Identity, Forge Rock, or Auth
  0.
• Familiarity with cloud platforms (AWS, Azure, or GCP).
• Understanding of cybersecurity best practices and identity governance.

Required Experience:

• 8–10 years of IT experience.
• Strong experience in Identity & Access Management (IAM) and Customer Identity & Access Management (CIAM).
• Hands-on experience with Transmit Security, Passkeys, FIDO2, Web Authn, and MFA.
• Experience providing L1.5/L2 production support for authentication and identity platforms.
• Strong knowledge of REST APIs, authentication protocols, and troubleshooting authentication workflows.
• Experience in customer-facing production support and incident management.