More jobs:
ServiceNow Delivery Manager
Job in
Cincinnati, Hamilton County, Ohio, 45202, USA
Listed on 2026-09-03
Listing for:
Purple Drive Technologies
Full Time
position Listed on 2026-09-03
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant, IT Business Analyst
Job Description & How to Apply Below
Purple Drive
Service Now Delivery Manager
Share Cincinnati, OH
Overview:
About the Role:
We're seeking experienced Service Delivery Managers to lead critical IT service management initiatives using Service Now platform. You'll be responsible for managing end-to-end service delivery, including business disruption response, stakeholder coordination, and ensuring seamless resolution of complex IT issues.
What You'll Do:
- Oversee and manage end-to-end outage and business disruption calls from initiation to resolution
- Lead cross-functional teams during critical incidents and service disruptions
- Engage and coordinate with all relevant stakeholders across business and technical teams
- Facilitate war room sessions and crisis management communications
- Ensure adherence to ITIL service management processes and best practices
- Manage Service Now IT Service Management modules and workflows
- Drive continuous improvement in service delivery processes and incident response
- Provide regular reporting and metrics on service delivery performance
- Collaborate with technical teams to implement preventive measures
What We're Looking For:
- 10+ years of experience in IT Service Management and service delivery
- Expert-level knowledge of Service Now IT Service Management platform
- Strong experience with C# 3.0 and Technologies
- Proven track record managing critical incidents and business disruptions
- Excellent leadership and stakeholder management skills
- Strong understanding of ITIL framework and service management processes
- Experience facilitating crisis management and emergency response procedures
- Outstanding communication and presentation abilities
- Ability to work under pressure and make decisions quickly
- Strong analytical and problem-solving capabilities
Technical Requirements:
- Service Now platform administration and configuration
- Incident, Problem, and Change Management processes
- Service Level Management and reporting
- Integration experience with enterprise systems
Preferred Qualifications:
- Service Now certifications (CSA, CIS-ITSM)
- ITIL Foundation or higher certifications
- Experience in enterprise environments with 24/7 operations
- Background in telecommunications or critical infrastructure
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