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IT Service Delivery Lead — xSLA Focus
Job in
Cincinnati, Hamilton County, Ohio, 45208, USA
Listed on 2026-09-03
Listing for:
WesBanco Bank Inc.
Full Time
position Listed on 2026-09-03
Job specializations:
-
IT/Tech
IT Project Manager
Job Description & How to Apply Below
Wes Banco Bank Inc. is seeking an IT Service Delivery Manager in Cincinnati to lead end-to-end IT service delivery, including the Service Desk, incident management, and major incident response.
You will define SLAs/KPIs, publish performance reports, and drive ITIL-aligned processes across cross-functional teams. You will manage staffing, coordinate with infrastructure, security, and application teams, oversee vendor performance, and lead continuous improvement initiatives to enhance user
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