Business Controls Manager - Commercial and IT

Why Fifth Third?

• Be part of a purpose-driven bank that puts customers, communities, and employees first
• Play a key role in the Bank’s Commercial Banking and Payments technology platforms, including cloud adoption and modernization
• Work in a culture that values collaboration, inclusion, integrity, and continuous improvement
• Grow your career while helping modernize banking in a well-governed, responsible way

We are looking for a Business Controls Manager to support our Commercial IT and Payments IT teams and platforms, including AWS-powered customer-facing and enabling services. This role sits at the intersection of technology delivery, payments processing, and enterprise risk management, partnering closely with product and technology teams to ensure innovation happens securely, responsibly, and within risk appetite.

GENERAL FUNCTION:
As first line of defense, provides business leadership related to identifying, assessing, mitigating and managing risk and ensures the existence of appropriate product and platform supervisory controls and is primarily focused on Commercial IT and Payments IT platforms, processes, and supporting technologies. This highly visible position will work as part of a team that works across the Commercial Banking and Treasury/Payments lines of business to ensure transparency and understanding of operating issues, risk, and opportunities, including the sound governance, administration and oversight of business activities.

Evaluates the industry, market and regulatory environment to anticipate changes and help ensure appropriate alignment with potential business scenarios. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience.

While operating within the Bank’s and LOB’s risk appetites, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

• Establishes a set of processes that include first line of defense risk limits, with policies ensuring that risks are effectively identified, measured, monitored and controlled, consistent with the Bank’s and LOB’s risk appetite statements.
• Assists Business Controls leadership with the development of strategies and the implementation of controls, policies and procedures to increase effectiveness and efficiency related to Commercial IT and Payments IT platforms and technology-enabled processes.
• Exercises judgment and influences senior business managers and peers to ensure enforcement of strong risk and governance management while balancing business strategy.
• Works with Business Controls leadership and Commercial Banking and Treasury/Payments LOB/function to translate business control strategies into actionable plans.
• Works with senior leadership to develop, implement and communicate the organization’s mission, goals and strategies regarding business controls within the Enterprise Risk Management (ERM) framework.
• Proactively manages the relationships with other internal business control groups and the second and third lines of defense (such as compliance, legal, enterprise risk and audit).
• Represents the Commercial IT and Payments IT on appropriate Bancorp Risk governing committee.
• Highlights control breakdowns, inadequate processes, and unexpected events and implements corrective actions to address process and control deficiencies.
• Notifies management of changes to applicable Enterprise-level policies and risk limits.
• Leverages strong Regulatory knowledge to ensure compliance with all applicable laws, regulations, standards and requirements related to Payments, Commercial Banking technology, cloud computing, cybersecurity, and technology operations, including OCC Heightened Standards.
• Responsible for a continual, forward-looking scan of industry, Regulatory and Legal trends and changes.
• Manages and provides comprehensive reporting that captures and prioritizes Key issues resulting from the business, control…