Technical Partner Manager - SMB Restaurant

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.

Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

The Technical Partner Manager serves as the primary technical point of contact for SMB Restaurant ecosystem partners throughout the partnership lifecycle. Build strong working relationships with partner product, engineering, implementation, and support teams.

Support partner onboarding, technical engagement, governance meetings, and ongoing relationship management activities. Coordinate ongoing communication between partners and internal stakeholders to ensure alignment and timely execution. Maintain partner technical profiles, integration documentation, and ecosystem knowledge.

• Lead technical discovery activities for prospective and existing partners.

• Evaluate partner solutions, APIs, data flows, architecture designs, implementation requirements, and technical fit within the Genius ecosystem.

• Identify integration opportunities, potential technical risks, dependencies, and implementation considerations.

• Partner with Product and Engineering teams to gather and communicate technical requirements.

• Provide technical recommendations that support partner prioritization and business case development.

• Develop and manage partner integration plans from technical evaluation through production launch.

• Coordinate cross-functional activities involving Product, Engineering, QA, Technical Services, Operations, Support, and partner technical teams.

• Track implementation milestones, dependencies, certification activities, testing schedules, launch readiness criteria, and deployment plans.

• Facilitate issue resolution and remove obstacles that impact partner delivery timelines.

• Drive execution and accountability throughout the integration lifecycle. Manage the certification process for partner integrations supporting SMB Restaurant customers.

• Ensure partners successfully complete testing requirements, operational readiness reviews, documentation requirements, and certification standards.

• Coordinate user acceptance testing, pilot programs, launch readiness reviews, and production deployment activities.

• Verify support procedures, escalation paths, knowledge base documentation, and operational processes prior to launch.

• Support successful partner launches and post-launch stabilization activities. Provide ongoing technical guidance and enablement to ecosystem partners.

• Coordinate access to technical documentation, APIs, development resources, testing environments, and support channels.

• Help partners adopt integration best practices and platform standards.

• Monitor partner adoption, integration utilization, and operational performance.

• Identify improvement opportunities that enhance customer experience, integration quality, and partner satisfaction. Serve as a primary coordinator for technical escalations impacting SMB Restaurant partners and customers.

• Partner with Engineering, Product, Support, and Operations teams to investigate issues and coordinate resolutions.

• Manage communication during critical incidents and ensure appropriate stakeholder alignment.

• Monitor integration health, recurring issues, partner satisfaction, and support trends.

• Drive root cause analysis and continuous improvement initiatives to improve operational stability. Partner closely with Product and Engineering organizations to ensure partner solutions align with platform capabilities and strategic direction.

• Communicate partner requirements, technical feedback, market opportunities, and operational challenges to internal stakeholders.

• Support integration roadmap planning discussions by providing technical input, partner demand signals, implementation estimates, and business context.

• Coordinate dependency management and integration sequencing activities across multiple initiatives.

• Maintain alignment between partner technical roadmaps and Genius platform capabilities.

• Ensure a consistent partner experience throughout onboarding, integration delivery, launch, and long-term support.

• Support quarterly business reviews, partner operating reviews, and cross-functional planning processes.

• Bachelor's degree is required

• 5+ years of experience in technical partnerships, technical account management, implementation consulting, solution engineering, technical program management, or related technology roles.

• Experience supporting API integrations, SaaS platforms, POS systems, commerce platforms, or enterprise applications.

• Ability to travel as needed