Sr. Technical Product manager; Conversational AI

Technical Product Manager

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at—all from Day One.

Technical Product Managers at U.S. Bank oversee the strategic product management for an assigned technical product line(s) in support of the Enterprise organization's goals and market needs. Engages with key stakeholders to define, document, and prioritize features; ensures delivery of marketable capabilities for all U.S. Bank engineering teams while collaborating with agile teams. As a Technical Product Manager, you will:

• Aligns the strategic vision with cross-functional stakeholders to shape outcome-based product roadmap, product risk, investment areas and success measures.
• Drives product development with ownership of backlog and actively engages cross-functional stakeholders to enable faster speed to market.
• Manages across Enterprise users to define and deliver product performance goals (e.g., outcomes, customer experience, etc.).
• Owns all engagement for assigned technical portfolio regarding the SDLC, e.g., adoption, collaboration.
• Develops, analyses, monitors, and reports on performance metrics from internal and external sources to identify key trends and opportunities for continuous improvement.
• Uses performance metrics to drive towards progress on identified strategies and initiatives.
• Leverages OKRs (Objectives and Key Results) to drive roadmap priorities
• Basic Qualifications - Technical Product Management experience
• Preferred Skills/Experience

• Experience designing and deploying enterprise-scale Conversational AI, AI Agents, Virtual Assistants, and GenAI platforms supporting IT, HR, workplace services, and employee experience initiatives.
• Strong expertise with Microsoft Copilot, Azure AI Services, Azure OpenAI, Semantic Kernel, Copilot Studio, or comparable enterprise AI ecosystems.
• Hands-on experience implementing Agentic AI architectures, autonomous workflows, multi-agent orchestration, and AI-driven automation solutions.
• Experience integrating LLMs, RAG frameworks, vector databases, enterprise search, and knowledge management platforms to improve AI response accuracy and relevance.
• Demonstrated success leading Moveworks, Nexthink, Service Now, or similar Digital Employee Experience (DEX) and employee support platforms.
• Strong understanding of enterprise APIs, event-driven architectures, integration platforms, workflow orchestration, and automation technologies.
• Experience deploying AI solutions within highly regulated environments with a focus on Responsible AI, security, privacy, governance, and compliance controls.
• Knowledge of endpoint analytics, proactive remediation, self-healing technologies, digital workplace automation, and employee productivity platforms.
• Proven ability to define AI product strategy using adoption metrics, conversation analytics, self-service optimization, ticket deflection, and business outcome measurements.
• Experience leading cross-functional teams and influencing executives to drive enterprise AI adoption, organizational change management, and innovation programs.

This position is not eligible for visa sponsorship.

Location expectations This role requires working from a U.S. Bank location three (3) or more days per week.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare…