Modern Workplace Solutionist​/Senior IT System Analyst

Modern Workplace Solutionist/Senior IT System Analyst

With over $2B in revenue, 80+ manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode brings this extensive product portfolio together under hundreds of trusted brands to offer complete transit packaging solutions to its customers.

We produce strap, stretch and protective packaging. We also manufacture packaging tools and equipment used to apply the bulk packaging materials. These commercial packaging products are used to pack, bundle, unitize, protect, and secure goods during warehousing and transit. Our company is a pioneer in the industrial packaging sector with a long history of customer-focused innovations in materials, processes and automation technology that have revolutionized the sector.

Headquartered in Tampa, Florida, we are proud to be the Transit Packaging Division of Crown Holdings, Inc. We are excited to go to market as Signode and to share the portfolio of products, services and capabilities that make us the world's premier end-of-line packaging company.

The Modern Workplace Solutionist/Senior IT Systems Analyst is a senior technical contributor within Modern Workplace Services responsible for translating business requirements into secure, supportable, and scalable IT solutions. The role partners with business leaders, associates, vendors, global, regional, and local IT teams to understand operational needs, define technical requirements, evaluate solution options, and implement technology that improves workforce productivity, collaboration, automation, and business continuity.

This position provides advanced administration and support for modern workplace platforms, endpoint and mobile technologies, identity and access services, collaboration tools, printing, asset management, and selected business applications. The administrator leads complex troubleshooting, drives root-cause and preventive actions, contributes to projects and standards, and provides technical guidance and training to strengthen technology adoption and the associate experience.

Essential Functions:

• Engage business stakeholders to elicit, clarify, document, and prioritize business requirements, pain points, process constraints, service expectations, and desired outcomes.
• Convert approved business requirements into practical IT solutions by developing technical requirements, solution options, implementation approaches, support models, and acceptance criteria aligned with enterprise architecture, cybersecurity, compliance, and service-management standards.
• Assess solution feasibility, dependencies, risks, total support impact, and opportunities to use existing enterprise capabilities before recommending new technology.
• Lead or perform the configuration, implementation, administration, maintenance, and continuous improvement of Microsoft 365, endpoint, mobile, identity, collaboration, printing, asset-management, and related modern workplace services.
• Investigate complex, recurring, or non-standard incidents; identify root causes; implement corrective or preventive measures; and develop workarounds that minimize operational disruption.
• Meet agreed service levels for incidents and service requests, maintain clear stakeholder communication, and ensure accurate documentation within IT service-management tools.
• Administer the lifecycle of workplace hardware and software, including evaluation, procurement coordination, registration, deployment, configuration, inventory, compliance, refresh, and secure disposal.
• Perform advanced access, licensing, device, mailbox, shared mailbox, group, and endpoint administration in accordance with approved controls and least privilege principles.
• Provide technical ownership or subject-matter expertise for workplace technology initiatives, upgrades, migrations, pilots, and regional deployments, including planning, testing, change coordination, validation, documentation, and transition to support.
• Partner with application owners and vendors to support selected business applications, perform approved administrative tasks, resolve integration or operational issues, and sustain business continuity.
• Identify and implement opportunities for automation, self-service, standardization, and use of advanced technologies, including Microsoft Power Platform and Copilot capabilities where approved.
• Develop and maintain system documentation, knowledge articles, standard operating procedures, configuration records, support guides, and training materials.
• Provide technical coaching, knowledge transfer, and end-user training to improve adoption, digital skills, and effective use of available tools.
• Build service-oriented relationships with associates and business leaders, represent IT during site engagements, and coordinate effectively across global,…