Service Desk Technician Level 3 – MSP
Job in
Cincinnati, Hamilton County, Ohio, 45208, USA
Listed on 2026-09-07
Listing for:
Jobtailor
Full Time
position Listed on 2026-09-07
Job specializations:
-
IT/Tech
IT Support, Technical Support, Systems Administrator, HelpDesk/Support
Job Description & How to Apply Below
- Provide technical support and take care of customers
- Go on-site to client locations
- Resolve customer issues and troubleshoot end-user tickets
- Install servers and firewalls
- Prioritize support requests
- Troubleshoot Windows, server, printer, internet, FTP, webmail, mapped drive, logon script, user account, malware, permissions, wireless, Bluetooth, VPN, remote desktop, terminal services, and remote web workplace issues
- Document work and maintain detailed records
- Ensure customer satisfaction
- Resolve and elevate server and networking issues when needed
- Handle emergencies, heavy workloads, or other issues requiring overtime
- 3-5 years in the technical support field, support desk, and IT industry
- Willingness to learn and grow with team members/co-workers
- Strong Windows troubleshooting and problem-solving skills
- Some server troubleshooting and problem-solving skills experience
- Experience with firewalls
- Experience troubleshooting local and network printer issues
- Experience with internet connectivity, FTP file transfers, and webmail access
- Experience troubleshooting mapped drive connection issues and logon scripts
- Ability to create new user accounts
- Experience troubleshooting virus-infected workstations and laptops
- Knowledge of file rights, folder permissions, offline folders, and remote file sharing
- Experience with wireless access, wireless peripherals, and Bluetooth devices
- Experience with VPN connections, remote desktop, terminal services, and remote web workplace
- Previous experience using Kaseya family of products is a plus
- Client on-sites are required; must live in or near Cincinnati, Ohio
- A+, MCP, and MCSE certifications are preferred but not mandatory
Demonstrates strong technical support capabilities with expertise in troubleshooting Windows environments, server issues, and network connectivity. Proficient in customer service and maintaining detailed documentation while ensuring client satisfaction.
Highest-signal resume keywords- Windows Troubleshooting
- Server Troubleshooting
- Firewall Experience
- VPN Connections
- Technical Support Experience
- Technical Support
- Troubleshooting
- Server Installation
- Firewall Installation
- User Account Creation
- Virus Removal
- Network Printer Troubleshooting
- Internet Connectivity
- FTP File Transfers
- Remote Desktop
- Problem-Solving
- Customer Satisfaction
- Team Collaboration
- Adaptability
- Communication
- A+
- MCP
- MCSE
- Technical Support Field
- IT Industry
- Client On-Sites
- Cincinnati, Ohio
- End-User Support
- Kaseya Products
- Windows
- VPN
- Bluetooth Devices
- Terminal Services
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