IT Physician Liaison Supervisor - IT Administration - Main

Job Description

The Physician IT Liaison Lead is a clinically trained professional who provides advanced support, training, and workflow optimization for providers while also leading a team of Physician IT Liaisons. This role ensures consistent, high-quality frontline support, coordinates team operations, and drives adoption of clinical technologies to improve efficiency, clinician experience, and patient care outcomes.

• Providing ongoing and just-in-time Epic clinical training and associated support so that clinicians have a detailed understanding of the application at an operational level, to provide optimal patient care.
• Advocating system changes that enhance clinical usage, provide business value and align with TCHHN goals
• Triaging, troubleshooting and problem resolution for the IT systems, including in-depth application troubleshooting and problem resolution with the assistance of the TCHNN IT teams.
• Assessing and evaluating incoming provider calls, taking prompt action to resolve the issue.

Provide advanced troubleshooting and escalation support for complex clinician issue

Serve as subject matter expert for EHR and clinical technologie

Model best practices for real-time support, workflow optimization, and provider engagement

Ensure consistent quality and responsiveness across the liaison team

Directly supervise and support Clinical IT Liaison team members (4 FTEs)

Develop and manage team schedules, shift coverage, and PTO planning to ensure appropriate onsite/virtual coverage

Monitor attendance, productivity, and adherence to organizational and HR policie

Conduct regular team meetings, create agendas, and maintain clear communication cadence

Provide coaching, feedback, and performance support to team member

Coordinate onboarding, orientation, and training for new hire

Assign team members to support go-lives, upgrades, and major initiative

Coordinate coverage plans for high-impact events (new clinics, system rollouts)

Partner with IT, training, project management, and clinical leadership to align support resource

Track completion of key deliverables and ensure readiness across the team

Lead team efforts in proactive rounding and clinician engagement

Identify systemic workflow challenges and escal ...

Ensure consistent adoption of best practices across inpatient and ambulatory setting

Support high-priority initiatives (e.g., documentation efficiency, communication tools, digital health tools)

Standardize processes, documentation, and support workflows across the team

Partner with education teams to refine training materials and onboarding processe

Maintain awareness of emerging technologies (e.g., AI, ambient documentation, automation tools)

Promote continuous improvement and innovation within the team

Track team metrics (volume, response time, issue categories, adoption trends)

Prepare updates for leadership on team performance and operational need

Support resource planning discussions (as needed)

Participate in governance committees and cross-functional leadership forum

• Direct and virtual support (phone, in-person, remote access)
• Oversight of team coverage across inpatient and ambulatory environments
• Coordination of proactive rounding, onboarding, and go-live support initiatives

EDUCATION:

Entry level clinical degree required (RN, PT, OT, ST, etc.)

YEARS OF

EXPERIENCE:

Minimum 2 years of experience in a physician IT Liaison, clinical informatics, provider support, or closely related role supporting clinical workflows and health IT system

Minimum 1-2…