Student Associate - DTS

Next Lives at the University of Cincinnati

Founded in 1819, the University of Cincinnati ranks among the nation’s best urban public research universities. Home to more than 53,600 students, 12,000 faculty and staff, and over 360,000 living alumni, UC, a Carnegie 1 institution, combines research prowess with a physical setting The New York Times has called “the most ambitious campus design program in the country." UC's momentum has never been stronger as the anchor of the Cincinnati Innovation District, the oldest cooperative education (co‑op) program in the country with students earning $94 million annually through paid experiences, an academic health system, and as a member of the Big 12 Conference.

The university contributes $10.6 billion in economic impact to the city and $22.7 billion to the state of Ohio. At UC, next is all of us. Learn more .

UC is a mission-driven organization where we are committed to student success and positively transforming the community through scholarship and service. We thrive on innovation, making an impact, and fostering an environment where staff and faculty are key contributors to UC’s success.

Provide end-user technology support at all levels, including endpoint systems, applications, enterprise desktop management, daily operations, support, and maintenance. Ensure the secure and efficient operation of the endpoint devices and associated equipment and infrastructure by receiving, documenting, imaging, and deploying, while also actively participating in the resolution of end-user incidents and requests.

• Provide PC/workstation support for hardware and systems software interfaces; maintain and support hardware and software for stand‑alone systems; install and configure standard operating systems and integrate them with related systems; ensure system integrity between hardware and operating systems.
• Provide In‑person, remote, and phone support for Windows, Mac, Android, and iOS.
• Configure equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software; re‑install damaged or deleted software; troubleshoot errors in system operations and related networks; troubleshoot errors in system operation and initiate repairs; perform software and hardware modifications; configure media components.
• Provide augmented support for Tier 1 & Tier 2 tech.
• Provide operational support for assigned application systems including but not limited to testing, patching, applying updates, etc.
• Carry out a broad range of service requests by providing information to fulfill requests or enable resolution; investigate support incidents/requests (cases) in order to provide diagnosis, ensure problem ownership and promote end‑user satisfaction and allocate unresolved issues as appropriate.
• Assist with maintenance of the university’s technological equipment inventory and manage equipment taken out of service.
• Provide ad‑hoc end‑user training for application systems that maximize their ability to utilize system capabilities, features, and other resources.
• May participate in larger, long‑term projects, such as assisting with execution of the desktop replacement cycle for both faculty.
• Ensure strict adherence to documented departmental Service Level Agreements (SLA) and Operational Level Agreements (OLA).
• Perform related duties based on departmental need. This job description can be changed at any time.

• High School Diploma or GED
• Enrolled at a post‑secondary institution or a secondary school. This is Student / Co‑op position, only undergraduates applicants will be considered
• Enrolled at least part‑time (one or more credit hours if at a post‑secondary institution), except for summer term, or…