Information Systems Support Specialist; R

Benefits

• Starting Salary: $26.29 per hour
• Generous Paid Time Off: 11 paid holidays, immediate accrual of paid vacation and sick time, earned personal days, and paid parental leave
• Ohio Public Employee Retirement System with 14% employer contribution and a defined benefit option
• Comprehensive benefits package:
  Medical, HRA, Dental, Vision, Employer-Paid Life Insurance, Long-Term Disability, Tuition Reimbursement, Public Service Loan Forgiveness Eligibility, Free On-Site Parking, Wellness Incentives, robust Employee Assistance Program, free medical and Rx through Marathon Health, expansive Behavioral and Mental Health Resources, and more

• Monitors and maintains daily operations of the NG911 system and other emergency communications platforms; performs system health checks and verifies functionality of critical applications; troubleshoots software, hardware, and network issues affecting emergency response systems; escalates unresolved or complex incidents to appropriate technical staff or county IT teams; documents incidents and resolutions to support system performance tracking and operational planning.
• Assists with the evaluation, procurement, and deployment of hardware, software, and network solutions to support 911 operations; collaborates with vendors to assess system requirements, hardware specifications, and software configurations; participates in testing, validation, and acceptance of new equipment and system enhancements; provides technical input to improve purchasing decisions and long-term system sustainability.
• Supports system implementation efforts, including installation, configuration, testing, and go-live activities for system upgrades, enhancements, and expansions; refines system settings to meet operational needs; troubleshoots and resolves technical issues during implementation phases; maintains detailed technical documentation on installation procedures, configurations, and performance metrics; assists in developing training materials for system users when needed.
• Collaborates with internal staff, public safety partners, county IT teams, and external agencies to support operational integration and technical alignment; participates in operational meetings, technical work groups, and/or project planning discussions to share insights on system needs, troubleshooting approaches, and system optimization opportunities; provides input on technical impacts related to operational or policy changes.
• Ensures compliance with applicable local, state, and federal regulations governing emergency communications technology; maintains system security protocols, access controls, and operational safeguards; supports system audits, testing, and reporting requirements; identifies potential risks and vulnerabilities in systems and coordinates corrective actions with the Technical Services team.
• Assists in maintaining system documentation, technical diagrams, user guides, and operational workflows; ensures accurate recordkeeping of system updates, configurations, license renewals, and maintenance activities; supports ongoing system performance monitoring, preventive maintenance schedules, and lifecycle planning activities to ensure uninterrupted 911 service delivery.
• Maintains regular and reliable attendance while delivering timely and professional customer service.
• Perform other related duties as assigned.

• Completion of undergraduate core coursework for a degree in computer science/programming, systems design or system analysis.
• 6 months experience in project/program management.
• 3 courses in supervision (or 3 months experience).
• Or equivalent.

• Maintain a flexible schedule and be willing to work overtime.
• Respond to urgent system…