Solution Lead

Accountabilities
1. Customer

• Builds an understanding of the market and bid opportunity to develop a tailored solution
• Understands the industry and gains an appreciation of the business drivers, constraints, and opportunities in that vertical market
• Is pro-active with the customer engagement to manage stakeholders, test understanding, refine requirements and develop workable solutions
• Fully understands the client business, functional and non-functional requirements
• Design and develop high-quality, tailored and costed delivery solutions in collaboration with subject matter experts and operations colleagues to achieve the service users' needs and the customer's objectives
• Understand what represents the very best from a service provider in the given sector.

• Leads and manages a matrix solution team to develop an end-to-end solution which is in line with the agreed strategy; meets the customers business objectives and achieves the required affordability target
• Develops the high-level design for the service and ensures effective communication to stakeholders
• Supports dialogue, co-design and scoping with potential partners and/or suppliers
• Understands what the programme will deliver from a business and benefits perspective and to redevelop areas where this is not congruent with the evolving solution
• Designs solutions which offer lean and effective processes
• Work closely with technical leads to ensure AI and technology is at the heart of our solutions and drives genuine business benefit
• Ensure a full understanding of the pricing approach and pricing levers, working with the finance and commercial leads
• Re-utilise existing Maximus capabilities whenever possible
• Lead solution assurance and support governance prior to submission to the customer
• Create bid narrative and act as final editor alongside Bid Director/Business Development Mgr on all written material that forms part of the solution response
• Identify and mitigate risks associated with the solution
• Support an effective handover to the transition team to implement the solution.
• Support a lessons learned exercise on solution development on each opportunity

• Manages the customer's expectations and understands where Maximus can deliver their requirements using standard offerings where possible. Where a standard offering is not appropriate, oversee the design of bespoke solution elements to meet client requirements
• Stakeholder management within bid teams and wider Maximus, aligned to the Solution development
• Promote co-operation and facilitate co-ordination of all solution work streams within the bid to achieve a successful integrated solution which is underwritten and understood by all stakeholders
• Build and shape local partnership agreements/subcontractors/partners

• Strategic Deals Director
• Head of Tactical Deals
• Solution Director
• Bid Directors
• Business Development Directors/Managers
• Commercial Leads
• Operations Directors
• Growth People Lead
• Technology Architects
• Growth Delivery Assurance Director

• Strategic Partners / subcontractors
• Client procurement team
• Relevant Industry Bodies

• Demonstrable service design experience - capturing existing customer journeys and leading the reimagination of future customer journeys via facilitated workshops
• Experience identifying how technology can improve customer experience and increase value for money and the documentation of functional technology requirements
• Prior experience of Public Sector bidding within Employability, Health, Justice or Contact Centre environments
• Proven ability working with key bid team and wider solution workstream stakeholders

• Ability to analyse existing services and operating models and design more effective and efficient service models
• Highly developed collaboration skills to work across teams internally and externally to deliver solutions
• Ability to influence others to adjust behaviours and develop new approaches and delivery models
• Exceptional time management skills, delivering priorities to standards and deadlines with a logical and commercial approach
• Excellent communication skills, both written and verbal, when interacting with team colleagues and internal/external stakeholders
• Meticulous attention to detail, capable of working effectively both on their own and as part of a team
• Practical and pragmatic with ability to cut through problems to deliver value for…