Software Content Manager ( AI

2 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

This range is provided by CEI. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

CEIs Fortune 500 Client is a National Leader in mixed department retail and consumer analytics via Machine Learning and AI. They are adding a Software Content Manager to their team in Cincinnati.

• 6 month contract with potential for extension and permanent conversion
• Must be local to Cincinnati, OH
• Hybrid Onsite Position
• $50-55 / HR

• Audit, categorize, and structure existing technical documentation and resources within the AI Hub.
• Develop and maintain a logical, user-friendly information architecture.
• Utilize tagging, links, and other macros to help users navigate through content.
• Standardize best practices for tagging, naming conventions, formatting, and content lifecycle management.
• Work closely with AI Hub stakeholders, engineers, and product managers to gather information and validate content.
• Facilitate content review cycles and incorporate feedback from technical and non-technical users.
• Provide frameworks, templates, checklists, style guides, and best practices for contributors.
• Provide hands‑on support for contributors.

• Edit contributor content for clarity, formatting, professionalism, and audience; ensure content adheres to standards.
• Write, edit, and update technical guides, FAQs, onboarding materials, and best practices for AI tools and workflows.
• Translate complex technical concepts into clear, concise, and engaging content for internal audiences.
• Ensure consistency, clarity, and accuracy across AI-related content areas.
• Improve the structure, discoverability, and readability of high-impact content used across engineering, design, and product teams.

• Manage version control and updates for evolving AI tools and documentation.
• Ensure all content meets internal standards for quality, consistency, and accessibility.

• Recommend and implement improvements to content workflows, templates, and publishing processes.
• Identify gaps in documentation and propose solutions to address them.
• Utilize Confluence automations and AI to streamline the contribution and review process.
• Define and continuously refine content governance, workflows, approval processes, and contributor enablement.
• Monitor content health and analytics to surface gaps, usage patterns, and improvement opportunities.

• 5+ years of experience in content management, knowledge management, or technical writing for software, data science, or AI/ML projects.
• Proficient in Confluence, including automations and AI features.
• Experience building or maintaining centralized knowledge systems in technical environments.
• Familiarity with information architecture concepts and structured content methodologies (taxonomy, tagging, metadata, governance).
• Strong attention to detail, editorial judgment, and ability to simplify complex information.
• Excellent communication and collaboration skills.
• Ability to collaborate with technical and non-technical stakeholders.
• Experience with AI/ML concepts or tools is a plus.

• Experience with Confluence/Atlassian.
• Tech background and strong familiarity with technical terminology.
• Process/coaching experience.
• Ability to partner with engineering, product, and design teams to translate technical concepts into clear, structured documentation.
• Experience defining content standards and governance models.

The client is a leading retail technology and data organization supporting one of the nation’s largest grocery and…