Desktop Support Technician

Job Description

Insight Global is seeking a Desktop Technician for a leading insurance client. This individual will join the IT support team and serve as a key resource for end-user technology support. The ideal candidate is customer-focused, enjoys solving technical issues, and is comfortable working directly with employees in a fast-paced environment. Responsibilities include imaging and deploying computers, troubleshooting hardware and software issues, managing incoming tickets, and providing deskside support.

This role offers an excellent opportunity for an early-career IT professional to gain hands-on experience with enterprise technologies while supporting a large-scale desktop environment. Candidates should be comfortable working onsite, collaborating with IT teams, and occasionally supporting after-hours deployments during office moves and technology initiatives.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• 1+ year of hands-on IT support experience
• oExperience troubleshooting desktop, laptop, hardware, software, and peripheral issues
• oExperience imaging and configuring computers for end users
• Strong customer service skills with the ability to interact directly with employees and stakeholders
• Experience with Microsoft MECM (Microsoft Endpoint Configuration Manager)
• Basic networking knowledge and troubleshooting experience
• Experience with Service Now or similar ticketing systems
• CompTIA A+ or other desktop support certifications