Onsite Desktop Support II- Cincinnati, OH

Requisition Number: 106448

Onsite Desktop Support II
- Cincinnati, OH

Location:

Onsite in Cincinnati Monday through Friday 8am to 5pmPay: $28.00 an hour plus full benefits

Insight at a Glance
14,000+ engaged teammates globally $8.2 billion in revenue in 2025

Certified as a Great Place to work in 9 Countries in 2025

Fortune 500 Company (No. 447) in 2025

Received 25+ industry and partner awards in the past year $1.4M+ total charitable contributions in 2024 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.

About the role

This position will be the technical escalation point for the Level 2 Service Desk and onsite support users. The role requires a high level of technical proficiency and an individual with executive presence and good communication skills. Must quickly and effectively diagnose, and resolve issues related to desktop, laptops, mobile devices, printers, and video conferencing. The organization is looking for an individual who is customer focused, passionate about the end user experience, enjoys challenging themselves constantly to improve, and empowering the end user community by providing IT knowledge and tools.

Along the way, you will get to:

Providing level 2 desktop support as needed

Ensuring customer service is timely and accurate

Aligning service level agreements with business stakeholder priorities

Reporting on and driving performance against KPI’s and metrics

Handling customer concerns and complaints while overseeing 100% of incoming service desk requests, incidents, and issues

Gauging the effectiveness and efficiency of service delivery; develop and implement strategies for improving desktop service delivery

Developing and manage a broad range of technical IT projects.

Providing timely updates to senior helpdesk leaders and stakeholders on regular basis

Delivering enterprise level technical support covering a wide breadth of technical matters

Meeting with clients and managing technical resources as needed

Handling escalations from Systems Engineering and Systems Administration stakeholder teams

Be AmbITious:
This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we’re looking for5+ years of commensurate and progressive growth experience in a Service Desk or Help Desk technical support environment

Experience in installing and configuring computer systems, diagnosing and solving hardware/software faults, and logging and tracking any additional troubleshooting that may occur

Experience with Office 365

Experience with mobile devices (both Android and iPhone)

Experience with ITSM ticketing systems such as Service Now is a plus Exceptional customer service, analytics, and problem-solving skills to ensure the best client solutions.

Expert technical knowledge with an understanding for managing multiple diverse environments

Excellent communication skills demonstrated ability to create comprehensive technology analysis documents, instruction sheets, and process documentation for current and potential programs.

Ability to facilitate technical meetings, and convey technical information to non-technical staff

Proactive communicator with all levels of staff and management with the ability to maintain open…