Claims Trainee

As a leading provider of annuities, Mass Mutual Ascend is committed to taking financial futures above and beyond. This means offering innovative products that fit our customers’ unique needs – whether it’s protecting their hard‑earned savings, receiving guaranteed income or providing for loved ones. Mass Mutual Ascend is proud to offer customers a level of strength and stability they can count on for years to come.

The Annuity Claims team is looking for an organized and driven individual to join the team as a Claims Trainee. In this position you will research, review and process incoming claims with accuracy and dedication. In doing so you are fulfilling the promise made to our policyholders and aiding beneficiaries during a difficult time, all while working in a team‑centered environment where your ideas can be shared.

• Researches and analyzes claim documentation thoroughly to determine pertinent details.
• Prepares well written communication to all clients, internal and external, and conveys simple to moderately complex information to all appropriate parties while maintaining a professional demeanor in all situations.
• Makes claim processing determinations based on knowledge, training, and experience and processes claims according to policy provisions and state regulations.
• Ensures that claim handling is conducted in compliance with applicable statues, regulations, and other legal requirements, and that all applicable company procedures and policies are followed.
• Maintains detailed files including all claim documents and correspondence.
• Interacts with customer service representatives, legal counsel, and other various departments to aid in claim handling.
• Performs other duties as assigned.
• Maintains familiarity with policies and procedures, as well as the business and organization. Complies with company and regulatory guidelines.

• Bachelor’s degree, or related experience
• Detail-oriented with strong analytical and time management skills
• Ability to multi-task in a fast‑paced environment
• Experience using Microsoft Office (Outlook, Word, Excel, PowerPoint, One Note, etc.)

• Previous claims, or annuity related, experience is preferred
• Self‑motivated team player who excels in a collaborative environment

• Focused one‑on‑one meetings with your manager
• Ongoing opportunities for development and learning
• Working in a fast‑paced environment with available flexible work schedules
• A place to grow your career in a culture that inspires, rewards and develops employees
• Small company feel with a focus on meeting customer’s needs today and also well into the future

At Mass Mutual Ascend, our collaborative culture is key to our success. It’s the reason we’re a leading provider of annuities today, and it’s the reason we’ll continue rising to the top tomorrow. A career at Mass Mutual Ascend means you’ll contribute to our mission of taking financial futures above and beyond – and you’ll be inspired to reach your own goals, too.

As a wholly owned subsidiary of Mass Mutual, Mass Mutual Ascend continues to be an employer of choice in the Cincinnati, Ohio community.

Mass Mutual Ascend Life Insurance Company is an Equal Employment Opportunity employer. We welcome all persons to apply.

At Mass Mutual Ascend we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales‑focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.