Vice President Claims

The Vice President of Claims
- Corporate Risk provides strategic leadership and oversight of claims services across all lines of commercial insurance. This individual plays a critical role in advocating for clients during complex claims processes, managing large and high-severity losses, and partnering with internal teams to deliver exceptional value-added service. The role emphasizes claims advocacy, technical coverage expertise, and client-centered solutions to drive optimal claim outcomes.

This individual will oversee the claims team, serving as a subject matter expert, while providing guidance, training, and development across the department.

• Promote and deliver exceptional “Claims Advocacy” service by viewing claims from the client's perspective.
• Manage analysis, investigation, evaluation, and negotiation of complex claims across multiple lines (including D&O, E&O, EPLI, and Cyber).
• Oversee high-severity losses and provide strategic guidance on key accounts.
• Support Senior Risk Consultants and Analysts with proactive claims strategies and communication plans.
• Provide insights for client presentations by assisting with loss and risk analysis.
• Lead claims review sessions for Risk Management clients, including preparation and participation.
• Serve as a liaison and advocate in complex coverage disputes.
• Maintain and evaluate insurance carrier performance records.
• Collaborate with underwriting teams to improve claim outcomes and client satisfaction.
• Assist in the execution of Annual Service Plans and strategic claims initiatives.
• Contribute to policy, contract, and handbook reviews in support of client decisions.
• Mentor and develop claims personnel and ensure departmental alignment with client-focused goals.
• Ensure consistent, strategic communication with clients and carriers.
• Champion client objectives through accurate claim analysis and advocacy.
• Ensure all client-facing materials and services meet high standards of clarity and consistency.
• Remain informed on industry trends and legislation affecting client risk exposure.

Leadership: Provides clear direction, mentorship, and motivation to the claims team.

Strategic Thinking: Identifies innovative solutions to enhance client objectives and service delivery.

Claims & Coverage Expertise:
Deep knowledge of P&C coverages, claim procedures, and legal theories.

Client Advocacy: Builds trust and long-term partnerships through exceptional service and sound guidance.

Critical Thinking: Uses data and insight to evaluate claims scenarios and drive informed decisions.

Collaboration: Works seamlessly across departments to ensure consistent and integrated client service.

Adaptability: Remains flexible and responsive in a fast-paced, evolving environment.

• Bachelor’s Degree
• 5+ years of property and casualty claims experience, preferably across multiple lines
• Proven leadership experience
• Proven track record managing complex, high-value commercial claims
• Experience consulting clients
• Experience with D&O, E&O, EPLI, and Cyber claims strongly preferred
• Proficient in Microsoft Word and Excel
• Active Property & Casualty licensure required, or willingness to obtain within the first three months of employment