Personal Lines & Commercial Account Manager

The Person al Lines & Small Commercial Account Manager is responsible for serving as the primary point of contact handling all aspects of client service, coverage consultation, policy renewals, endorsements, and marketing to carriers. You'll work collaboratively with producers, underwriters, and support staff to deliver best-in-class service to both commercial and personal lines clients.

• Strong understanding of both Commercial and Personal Lines P&C products, market awareness, insurance laws and regulations.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
• Excellent client service skills.
• Proven ability to build relationships with clients & carriers/brokers.
• Exceptional attention to detail and organizational skills.
• Excellent verbal and written communication abilities.
• Strong negotiation abilities.
• Robust problem-solving abilities.
• Ability to prioritize & manage multiple priorities in a fast-paced environment.
• Ethical conduct and integrity.

• Serve as the primary client relationship manager for assigned accounts in both personal and commercial lines.
• Respond promptly and professionally to client inquiries, service requests, and policy changes.
• Conduct annual reviews and proactively recommend coverage improvements or changes.
• Cross-sell to round out client accounts.
• Manage all aspects of the policy lifecycle including quoting, binding, issuing, endorsements, certificates, and renewals.
• Process policy changes and communicate updates to clients and careers/brokers.
• Review insurance applications, policies, and endorsements for accuracy and completeness.
• Utilize Applied EPIC for all client documentation, communication tracking, task management, and policy management.
• Ensure data integrity and proper documentation within the EPIC system.
• Negotiate with carriers on behalf of clients to secure optimal terms and pricing.
• Prepare and submit accurate marketing submissions for new business and renewals.
• Maintain complete and accurate client files in accordance with agency standards and E&O requirements.
• Keep abreast of industry trends, coverage changes, and state/federal insurance regulations.
• Maintains a favorable working relationship with all SHS employees to foster aid and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.
• Other job-related duties as assigned.

• Active Property & Casualty insurance license (required).
• Associate or bachelor's degree in business, accounting, or another related field preferred but not required.
• 8+ years of experience working in a P&C independent insurance agency (required).
• 3+ years of proven, hands-on experience with Applied EPIC (required).