Customer Service Associate - Automotive Finishes

Job Description

The Customer Service Associate is responsible for delivering products to customers from Sherwin-Williams branches using company vans or pick‑up trucks. The Associate ensures deliveries are complete, packed correctly, and safely delivered, while also receiving, preparing orders, moving, loading, and providing customer service. The role includes monitoring inventory and operating color retrieval and paint‑mixing machine equipment as needed. The position is located at Automotive Branch #9102, 4900 Parkway Drive, Mason, OH 45040, and is a part‑time role with a schedule that aligns with the branch’s hours of operation Monday through Friday between 8:00 AM and 5:00 PM.

• Prepare orders for delivery or pick up according to schedule in a safe and timely manner (load, pack, wrap, label, ship)
• Load and unload products from deliveries
• Operate and maintain warehouse vehicles and equipment, including forklifts, hand trucks/pallet jacks, and carts
• Assist customers in person and over the phone
• Process sales transactions in the POS accurately and consistently with policies and procedures
• Communicate and cooperate with supervisors and coworkers
• Maintain a clean, safe working environment and optimize space utilization
• Follow quality service standards and comply with procedures, rules, and regulations
• Maintain an organized stockroom
• Operate color retrieval and paint‑mixing machine equipment as needed
• Comply with inventory control procedures and assist with the physical inventory process
• Complete monthly and quarterly safety training

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted driver's license
• Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion, with or without reasonable accommodation
• Must be willing to work all scheduled hours, with or without reasonable accommodation

• High school diploma or GED
• At least one year of experience using material handling equipment (e.g., forklifts, pallet jacks, hand trucks, order pickers, vacuum‑hoists, drum dollies, conveyor belts)
• At least one year of experience in customer service, retail, or sales

Benefit offerings include retirement plans, health care, and other programs designed to support health, wellbeing, learning, growth, and community connection. Eligibility is determined during the hiring process.

Sherwin‑Williams is a proud Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other protected characteristic. Qualified applicants with arrest or conviction records will be considered in accordance with applicable federal, state, and local laws, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin‑Williams also follows the VEVRAA Federal Contractor requirements for protected veteran referrals. Our recruiting team will never request a payment, financial information, or sensitive personal information during the application process.