Service Dispatcher

Since 1933,
Acme Lock & Door has served the tri‑state region with commercial locksmithing, doors and frames, storefront/glass systems, and electronic access control. We design, install, and service everything from locks and hardware to complete door packages, storefronts, and networked access systems. With a reputation built on quality craftsmanship and exceptional customer service, we are dedicated to securing our customers’ spaces while delivering reliable and innovative solutions.

Our team of skilled technicians is passionate about their work and takes pride in maintaining the highest standards of safety and professionalism.

We are hiring for a Service Dispatcher to drive efficiency, organization, and discipline while meeting high customer expectations both internally and externally. You will work daily with the Customer Success team, technicians, and project coordinators to promote efficient utilization and meet company Key Performance Indicators related to technician idle time, job queues, and call metrics.

• Dispatch locksmith technicians and ensure daily flow and tagging using Service Titan.
• Organize and oversee the schedules, routes, and work of technicians.
• Communicate expectations, timelines, and job requirements to technicians and set up additional appointments based on technician feedback.
• Listen to customer concerns with the goal of identifying the causes of the problem.
• Work with Management and technicians to schedule time for servicing vehicles.
• Support the End‑of‑Day call procedures, ensuring that completed dispatched calls are correctly closed‑out and invoiced within 48 hours.

• 2+ years of experience in dispatch and customer service, preferably in a fast‑paced, tech‑enabled environment. Experience with dispatch systems is a plus.
• Strong communication and problem‑solving skills – calm under pressure and solution‑oriented, effectively engaging with all levels of the organization.
• Excellent multitasking and superior organizational skills.
• Positive attitude and passion for delivering great customer experiences.
• Ability to effectively present information to customers.
• Ability to motivate and maintain a high level of enthusiasm among the team.
• Ability to prioritize a large list of items to meet deadlines and goals of the team and customers.

Please note that the duties, responsibilities, and requirements listed above are not all inclusive of potential requirements for all assignments covered under this job description.

• Competitive Compensation: Hourly pay of $20–$28, dependent upon experience.
• Perks: Company laptop and phone.
• Healthcare Coverage: Medical, dental, and vision insurance to keep you and your family healthy and covered.
• Retirement Planning: 401(k) plan with competitive match.
• Paid Time Off: Generous paid time off and holidays to recharge.
• Professional Development: Access to training programs and opportunities for career advancement.
• Employee Assistance Program (EAP): Confidential counseling and support services.

Job Type: Full‑time

Work Location: Cincinnati, OH 45232

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk and hear, use hands or fingers, handle or feel objects, tools, or controls, stand, walk, sit, and reach with hands and arms.

The employee may occasionally lift and/or move up to 50 pounds. Specific vision abilities required include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. The employee must be able to sit at a desk and utilize a computer for extended periods of time.

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position.