Field Service Manager

Overview

Must be a resident in one of the following states:
Ohio, Indiana, Michigan, Kentucky.

Do you enjoy leading teams, solving complex challenges, and ensuring exceptional customer experiences? We re looking for a Field Service Manager to join our team. In this role, you ll oversee national field service operations—including installations, surveys, repairs, and maintenance of company products—while ensuring projects are completed safely, efficiently, and to the highest standards of quality. If you thrive in a fast-paced environment and enjoy combining technical expertise with hands-on leadership, this is the opportunity for you.

Blair Image Elements is a leading provider of signage and branding solutions, delivering comprehensive services to well-known regional, national, and international clients across a diverse range of markets and industries.

We Build Brands. You Build Your Career.

• Responsible for the supervision of testing, evaluating, maintaining and repairing company provided products/equipment.
• Ensure all site work is carried out in the required order and completed by the required time frame.
• Establish rapport with on-site contacts including general contractors, other trades, construction managers, etc.
• Provide technical recommendations and solutions to technicians, architects, engineers, and managers.
• Work with Project Managers, Engineering, and all company and customer representatives to create Scope of Work Documents for each site.
• Interpret architectural plans/blueprints, specification, and documentation to prepare and conduct accurate manufacturing and installation services.
• Inspect workmanship of crews, adding assistance as needed. Be proficient in welding, equipment operation (cranes, lifts, etc) and safety practices (OSHA 30 Construction).
• Have good understanding of construction details, specifically wall details, sign construction and attachment methods, ACM installation (including door trims, termination points, structural details for towers).
• Develop and maintain safe working practices on site, and report any breaches of health and safety manners to Safety Manager.
• Establish punch lists for sites to include customer and BIE expectations.
• Provide written reports and photographs of site activities, and complete all required documentation in a timely manner.
• Provide and monitor expense reports, detailing all expenses incurred on site and by Field Service Managers
• Build customer relationships in a professional manner through solution-oriented communication and services.
• Provide on-site, telephone, and email support.
• Other duties may be assigned.

• Extensive national travel (including air and ground travel). Must maintain valid US driver s license (non CDL).
• Frequent outdoor work (exposure to varying types of weather conditions).
• Fast-paced industry (schedule changes with little advance notification possible).

• Regularly required to stand, walk, sit, and use hands and arms
• Frequently bend, crouch, squat, climb stairs, and reach forward or overhead
• Occasionally lift or carry materials up to 40 lbs
• May involve occasional pushing, pulling, or repetitive trunk movement
• Rarely requires crawling or ladder climbing
• Physical activity may range from occasional (up to 1/3 of the day) to constant (2/3 to full day) depending on assignment

At Blair Image Elements, we offer a comprehensive benefits package to support the well-being and financial security of our team. Employees enjoy Health, Dental, Vision, and Prescription Medicine Insurance, along with the option to participate in a Flexible Spending Account (FSA). We provide a Retirement Plan to help secure your future and offer free life insurance for all employees, with the opportunity to add additional coverage at group rates.

Our paid time off (PTO) policy allows up to 5 weeks of vacation annually, depending on your length of service, and we also offer a Gainsharing Program with quarterly bonuses based on company performance and your tenure. For those welcoming a new addition to their family, we provide 4 weeks of paid parental leave.

We support your continued education…