Field Service Representative - Cincinnati, OH

## Field Service Representative - Cincinnati, OHApply:
Remote:
Cincinnati, Ohio, USA:
Full time:
Posted 13 Days Ago:
JR100369

Dover Imaging & Identification (DII) is a segment of Dover Corporation that includes the following brands:
Markem-Imaje, Blue Bite, Solaris Laser, Systech, MS Printing Solutions and JK Group. We design, manufacture and deliver industrial equipment, consumables, software and services solutions for the marking & coding, consumer engagement, product traceability, authentication, and digital textile printing markets.

With more than 40 offices and over 3,000 employees worldwide, DII has a presence in +28 countries and offers numerous job opportunities globally. If you're looking for an international, multidisciplinary and collaborative environment that offers a world of opportunities, come join us at DII.**$5,000 SIGN-ON BONUS FOR QUALIFIED CANDIDATES!
***
* The Role:

** Markem-Imaje is looking for a self-motivated, confident, and passionate Field Service Representative who has experience with industrial automation and has a passion for delivering solutions.  The Field Service Representative will be responsible for delivering, installing, repairing, maintaining, and testing equipment.
*
* Job Responsibilities:

*** Performing general field service repair and maintenance activities required to support Markem-Imaje customers and installed machine base.
* Resolving operational issues in the field. Identifying any issues and performing troubleshooting procedures.
* Determining customer needs and offering recommendations.
* Contributing to business growth and sustainment through technical involvement, influence, and teamwork.
* New equipment installations, customer training, emergency and routine repair, contract sales and maintenance and any other service-related activities as directed by management.
* Determining and recommending which products or services best fit the customers’ needs.
* Developing and maintaining technical and operational competency on Markem-Imaje products through study, training, hands on use and field exposure to customer applications. Required to successfully complete product training courses and demonstrate a minimum competency level as defined by management.
* Achieving and maintaining a level of customer satisfaction consistent with Markem-Imaje quality guidelines and objectives.
* Collaborating and team working with sales members to assist with machine demos, installations, technical training, courtesy calls, customer communication and follow up activities.
* The Field Service Representative will be assigned to a divisional service territory, with primary customer list, which will be considered the primary area of responsibility.
*
* Job Requirements:

*** BA of Mechanical or Electrical Engineering degree preferred.
* 3-5 years Mission-critical field service-related experience a plus.
* Basic knowledge of electrical, electronic, pneumatic, hydraulic, and mechanical system theory and operation
* Possess interpersonal and customer relationship management skills.
* Willing and able to share knowledge and conduct training to diverse audiences of varying size.
* Able to work independently and with minimal supervision.
* Effective time management skills; able to prioritize multiple activities and commitments.
** The right candidate will be aligned to our values and culture:
*** Collaborative entrepreneurial spirit
* Winning through customers
* High ethical standards, openness and trust
* Expectations for results
* Respect and value people

If you believe you match our values and have the experience we’re looking for, apply! We can’t wait to hear from you!

Pay Range: USD 32.00 - 38.46 Hourly This position is eligible to earn a discretionary bonus based on performance metrics and other…