Print Support Technician

Location:

Cincinnati, OH (must reside in Cincinnati, OH or commute daily to the customer site)

Pay Range: $20- $25

• Monitor assigned systems to detect performance issues and resolve technical problems on supported hardware, software, and applications using established protocols.
• Identify incident trends and elevate incidents within strict time frames while following documented procedures.
• Perform routine installations and configurations, assembling and integrating system/product components according to standard protocols.
• Respond to common service, product, technical, and customer‑relations inquiries to ensure prompt resolution and high customer satisfaction.
• Execute approved, documented scripted change management activities while adhering to incident, change, and problem management processes.

• High School Diploma, GED, or higher secondary education, or equivalent work experience demonstrating competence.
• Typically 2–5 years of related experience, preferably in maintenance, quality, or a related field.
• Ability to manage consumable inventory and ensure adequate toner/consumables/paper availability at customer sites.
• Hands‑on experience clearing paper jams, performing initial troubleshooting, and assisting end users with device functionality.
• Comfort coordinating with internal teams and partners (including SW‑branded support coordination) and reporting customer dissatisfaction to the appropriate leadership.

• Opportunity to deliver reliable, on‑site technical support and directly improve the customer experience.
• Clear operational expectations with daily production goals and contract‑required response time standards.
• Structured work aligned to strategy, with collaboration to support process improvements and standardized operations.
• Hands‑on responsibilities that include device swaps with spares, usage page collection as needed, and consumables management.
• Work that emphasizes confidentiality, independent judgment within established standards, and consistent execution of business processes.
• Upon completion of waiting period consultants are eligible for:
• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay