Project Manager - Custodial

Who we are

At Challenge Unlimited, our vision is to become a national leader in providing employment services to people with disabilities that empower them to reach their full potential. We intentionally provide opportunities for individuals with disabilities which will assist them to live, work, and participate in the community.

Challenge Unlimited is driven by its core values: community, helpfulness, abilities, leadership, learning, ethics, innovation, growth, and effective outcomes. It has helped over 600 disabled individuals find meaningful work across all locations.

Reporting to either the Vice President (VP) of Operations or the Director of Operations (D), the Project Manager (Custodial) is responsible for overseeing work-related opportunities for people who have different abilities to work with integrated teams and receive work support and development as needed — achieving the highest level of independence possible.

Manages employees and clients in the performance of janitorial cleaning duties at the assigned site. Serves as the crucial point of contact with contract management. Provides training, support, and ongoing feedback to all workers on job duties, proper procedures, and areas for improvement, with a special focus on safety and company culture. Supervising duties include hiring, scheduling, training, evaluating, disciplining, processing changes and timekeeping for workers.

Monitors the budget, controls labor and supply expenses and inventory, and ensures quality and customer satisfaction.

• Planning: Work with Director of Operations to generate ideas and approaches to maximize growth and efficiency opportunities. Communicate a vision for how the site supports and furthers the Company’s mission, aligning systems, culture, and structure to ensure consistency and meet contract needs. Make and project estimates on revenue and expenses for future months and fiscal year. Order chemicals and other supplies necessary to meet the contract requirements and maintain proper inventory levels — ensuring the site is properly stocked.
  
  Schedule workers to perform contract requirements and forecast staffing needs by tracking trends in contract needs and changes. Manage special project scheduling requirements. Review and propose budget updates.
• Performance Management: Lead and oversee assigned contract. Ensure work is performed in accordance with contract’s statement of work and in compliance with Company policies and procedures, applicable laws and regulations, customer requirements, and quality and safety standards. Monitor labor, supply and equipment expenses and take appropriate action to meet budgets. Provide operational and expense data for contract negotiations. Monitor operational metrics to measure personnel and productivity for lines of business using industry benchmarks and contract requirement standards to baseline expectations.
  
  Complete contractual paperwork. Maintain Ability One ratio. Provide a safe environment for all workers and customers. Ensure SDS (Safety Data Sheets) book is organized and current. Follow and enforce OSHA regulations. Complete incident and/or accident reports in accordance with Company policies. Take preventative and corrective action as needed. Conduct safety training, inspections, and ensure workers utilize PPE as required.
• Customer Satisfaction: Develop professional partnerships with current and potential contracting representatives, subcontractors, vendors, and site occupants. Establish appropriate communication methods, using routine and periodic meetings, proactive reporting and prompt response and resolution of customer complaints. Monitor results of QC efforts and ensure all QC audits and safety documents are completed and available for inspection. Deliver accurate and timely reporting and analysis on site key performance indicators and trends.
  
  Relay information to workers and upper management about updates or changes pertinent to the contract in a timely, accurate manner. Assist Operations and Quality senior management in establishing metrics and measuring and managing customer expectations to ensure contract requirements are…