Field Service Manager

Overview

Territory: Dayton, OH to Northern Kentucky

Salary: $75,000 – $95,000 base + quarterly bonus

Schedule: Full-time | Field-engaged leadership role

About Raymond Storage Concepts (RSC) Raymond Storage Concepts (RSC) is a leading provider of customized material handling solutions, helping customers optimize their people, processes, and facilities. As an authorized Raymond dealer and part of the Toyota Industries family, we deliver best-in-class lift trucks, service, parts, and intralogistics solutions across Ohio, Kentucky, Southeast Indiana, and West Virginia. What truly sets RSC apart is our people.

We have strong tenure across the organization, a professional yet approachable culture, and a commitment to developing leaders through extensive onboarding, training, and continuous improvement.

The Role The Field Service Manager provides leadership for our field service organization and plays a critical role in delivering a strong customer experience while driving operational performance. Reporting to the Regional Operations Manager, this position focuses on developing leaders, supporting technicians, and ensuring consistent execution across the territory.

This role is highly field-engaged, with approximately 60–75% of time spent working alongside technicians and meeting directly with customers. The Field Service Manager maintains a visible leadership presence in the field, builds strong relationships, and ensures teams are aligned with performance, safety, and service expectations.

This role is well suited for a leader who is comfortable making decisions with limited information, thrives in a dynamic environment, and values the autonomy to lead and drive results.